Individual Specialist Cars (ISC) is looking for a talented and experienced Customer Service Advisor with exceptional communication and organizational skills. If you are passionate about providing top-notch customer service and thrive in a dynamic environment, ISC wants to hear from you!
At Individual Specialist Cars, we are a multi-generational, family-run business dedicated to delivering exceptional customer satisfaction. With a focus on precision, craftsmanship, and attention to detail, ISC offers a range of premium services, including:
* Insurance Referrals
* Fault and Non-Fault Accident Management
* Rectifications
* Classic Car Restorations
Based in Birmingham City Centre and Solihull, ISC serves clients across the Midlands and the UK. We work closely with leading manufacturers to ensure top-quality service and maintain a reputation for excellence.
Why Join ISC?
* Exceptional Customer Support: Be part of a team renowned for providing 24/7 accident recovery services and seamless replacement vehicle solutions.
* Professional Development: Work alongside highly trained technicians staying at the forefront of industry developments.
* Manufacturer-Approved Standards: Contribute to maintaining the highest standards as an accident repair center for prestigious automotive brands.
* Collaborative Environment: Join a company where your skills and dedication will make a direct impact.
Take the next step in your career with ISC and help us deliver an outstanding customer experience. Apply now!
Position: Customer Service Advisor
Salary: £19,000 to £25,000 a year
Job Type: Full Time
Location: Birmingham, UK
About the Role
We are seeking a dedicated and enthusiastic Customer Service Advisor to join our team. The ideal candidate will be the first point of contact for our customers, ensuring they receive the best service experience from start to finish. This role requires excellent communication skills, a proactive attitude, and a passion for cars with experience in the Automotive Repair Industry.
Working Hours:
Monday to Friday: 08:00 am – 06:00 pm
Saturday: 08:00 am – 12:00 pm (on a rotational basis)
Main Duties
Reporting to the Customer Service Team Leader, responsibilities will include:
* You will be the first point of contact for our customers, dealing with their enquiries with discretion, in a friendly and professional manner. As such, you will play a key role in the success of the business.
* Place the Customer experience at the heart of everything you do.
* Liaising with Accident Management and Insurance Companies in a friendly and professional manner.
* Work towards making appointments for the Vehicle Damage Assessment Team and conversion targets.
* Make high volumes of outgoing calls to arrange vehicle collection and deliveries (as required) and take incoming calls.
* Liaise with other Departments as and when required, working as a Team.
* Checking in of customer and courtesy cars.
* Handover of Repaired Vehicles to customers, ensuring paperwork is accurately completed at all times.
* Proficient in IT Skills, Excel, Word CRM, and knowledge of Automotive Repair Systems such as EMACS and Audatex (training will be given).
* To support all other Departments, you will also be supported by the Team to ensure that we all collectively deliver the highest level of service and customer satisfaction.
Qualifications
* Customer Service Focus: Are you focused on providing the best customer service?
* Work Ethic: You’re not afraid of hard work in a challenging and busy environment.
* Growth Mindset: You take the opportunity to excel yourself with a growing company.
* Industry Knowledge: You have knowledge of working within the automotive repair industry.
* Experience: Previous customer service experience and the ability to deliver 5-star customer service on every occasion.
* Communication Skills: Exceptional verbal and written communication skills.
* Self-Motivated: You are able to work on your own merit as well as being part of the team to provide the first-class service expected by our clients.
* Organizational Skills: Strong organizational skills with the ability to manage multiple tasks simultaneously.
* Problem-Solving: Proactive approach to identifying issues and providing effective solutions.
* Technical Aptitude: Basic understanding of automotive repair and bodyshop processes is preferred.
* IT Skills: Proficient in using Microsoft Office Suite and customer relationship management (CRM) software.
* Full Driving Licence.
* Training will be provided as required for the role (subject to terms and conditions).
Required Documents:
* CV/Resume
Application Process
Interested and qualified candidates should kindly CLICK HERE to learn more and apply.
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