Salary: £30,000 - 35,000 per year Requirements: Strong foundation in IT support with a desire to learn more Experience with at least two of the following technologies: - Microsoft Windows Server - Microsoft Office 365 - Azure - VMware - Citrix Core technical knowledge of TCP/IP, DNS, DHCP, Active Directory Previous experience in an enterprise-level environment or MSP is preferred Group Policy knowledge is desirable Must be eligible for SC Clearance Responsibilities: Manage and escalate service desk incidents Collaborate closely with 3rd Line Cloud Technical Support Engineers Follow and contribute to structured processes and procedures Produce clear, accurate technical documentation Add value to the team and support continuous improvement Technologies: Active Directory Azure Citrix Cloud Support Office 365 TCP/IP VMware Windows Security More: We are a leading IT support company based at our HQ in Leeds, offering a salary range of £32,000 – £35,000, with an additional £3,000 for overtime, plus great benefits and opportunities for career progression. In this role, you will work alongside experienced engineers and technical specialists, providing you with the chance to develop real cloud and infrastructure skills in a fast-paced enterprise-level environment. This is not just a job; it is a genuine opportunity to build your career. last updated 4 week of 2026