Role Overview:
We are seeking an experienced and highly organised Contract Manager to oversee and manage multiple security contracts across several sites. The successful candidate will be responsible for ensuring the effective delivery of security services, managing site-based security teams, maintaining client relationships, and ensuring compliance with company policies, industry standards, and contractual obligations.
Key Responsibilities:
* Contract Management & Compliance
* Oversee the day-to-day management of multiple security contracts across different sites.
* Ensure service delivery meets or exceeds client expectations and contractual requirements.
* Monitor compliance with SIA regulations, ACS standards, and site-specific instructions.
* Conduct site audits, inspections, and performance reviews.
* Team & Resource Management
* Manage and support security officers and supervisors deployed across sites.
* Oversee recruitment, induction, training, and performance management of staff.
* Prepare rotas and ensure adequate staffing levels at all times.
* Promote high standards of professionalism, discipline, and customer service.
* Client Relationship Management
* Act as the main point of contact for clients across designated contracts.
* Build and maintain strong relationships with stakeholders through regular meetings, updates, and reports.
* Respond promptly to client queries, incidents, and service issues.
* Operational Oversight
* Prepare incident, operational, and performance reports for senior management and clients.
* Implement continuous improvement strategies to enhance service delivery.
* Investigate incidents and take corrective action where necessary.
* Manage budgets and ensure contracts are delivered within agreed financial parameters.
* Health & Safety
* Ensure health and safety compliance at all sites.
* Carry out risk assessments and implement mitigation measures.
* Promote a safe working environment for all staff.
Requirements:
* Proven experience in contract management within the security industry.
* Strong knowledge of SIA regulations, ACS standards, and security best practices.
* Excellent leadership, organisational, and communication skills.
* Ability to manage multiple sites and large teams of security officers.
* Strong client relationship management and customer service skills.
* Good IT skills (MS Office, rostering systems, reporting software).
* Full UK driving licence (essential).
* SIA frontline licence (preferred but not essential if previously held).
Job Type: Full-time
Pay: £14.00 per hour
Work Location: In person