Primary Job Purpose
An exciting opportunity has arisen for a Sales Associate to join our team. The successful applicant will assist in maintaining the high level of service we strive for. This is a busy and rewarding role and would suit a personable and well‑organized individual who is passionate about customer service and committed to supporting the needs of our guests and clients in order to provide the best guest experience.
Job Details
- Job Title: Sales Associate
- Department: Sales Office
- Reporting To: Group Revenue Manager
- Location: Weston Rhyn
- Contract Type: Part‑time
- Salary: £13.21 Hourly
- Closing Date: Thursday 16th July 2026
Roles and Responsibilities
- To answer all incoming calls consistently and in a friendly and efficient manner
- To maintain up‑to‑date knowledge of the resorts, services, products, and events
- To take reservations and enter bookings into the system accurately
- Maximise selling opportunities by adding value at every opportunity
- Achieve upsell targets
- To ensure that reservation checks are completed daily
- Maintain, develop, and monitor the client database
- Maintain a high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times
- Follow all company policies and procedures outlined in the Employee Handbook including any department‑specific procedures
- Be aware of and follow all Health and Safety procedures
- Attend training sessions when requested
- Have knowledge of the spa packages and treatments
- Manage the white space available
- Work with the receptionists on advising availability and offers to fill the gaps
- Work with the spa manager and request therapists when needed
- To be aware at all times of current business targets and to focus at all times on achieving these targets
- Liaise with front desk staff to communicate the no‑shows, late cancellations, overbookings, etc.
Key Skills
- Ability to work to deadlines
- High standards of presentation, organisation and cleanliness
- Great attention to detail
- Excellent written and verbal communication skills
- Efficient and confident with speaking over the phone
- Flexible approach to work
- Multi‑tasking and time‑management skills, with the ability to prioritise tasks
- Proficient in Microsoft Office suite
Required Criteria
- GCSE English grade C /4 or above
- GCSE Maths grade C/4 or above
- Experience working in sales
- Customer‑service experience
- Experience of dealing with customer complaints
Desired Criteria
- Willingness to undertake further training
- Experience of working in public relations, preferably in the hospitality or travel industries
- Experience of using Res‑Diary, Ez‑runner, Rezlinx, Gifted
Benefits
- Discounts across the resort, including family and friends
- Progression and career development opportunities
- Free staff meals
- Free gym membership
- Access to wellness programmes
- Share of resort’s service charges on a monthly basis
- Extra days holiday after 2 years
- Free onsite parking
- Pension scheme
