Working hours: This role is available on a part-time, job-share or full-time basis (Monday to Friday)
Location: Cardiff (Hybrid working, minimum 50% office based)
Closing date for applications: 22nd September 2025
The opportunity
Join our growing team and help shape the future of UK small and medium-sized businesses. As an SME Insurance Underwriter, you’ll work closely with broker partners to deliver insurance solutions that support the backbone of our economy—businesses providing everyday products and services.
We’re looking for people with some insurance experience to join a team that’s passionate about putting customers first. Our goal? To deliver high-quality, innovative solutions that exceed expectations and set us apart from the rest.
You’ll receive full training and ongoing support to help you thrive in your role. From day one, you’ll feel part of a team that values collaboration, creativity, and a shared commitment to doing what’s right for our customers.
What you’ll be doing:
1. Analysing and underwriting new and existing business for SME clients.
2. Building relationships with brokers and intermediaries through live chat, phone calls, and our trading platform.
3. Providing an outstanding service experience for both customers and stakeholders.
4. Managing your own workload while supporting your colleagues to achieve team goals.
5. Taking ownership for delivering quality, timely insurance solutions.
6. Sharing your ideas for improvement—your feedback helps us work smarter and more efficiently.
7. Adapting to change and thinking on your feet in a fast-paced environment.
What we’re looking for:
8. Knowledge or understanding of underwriting.
9. Strong analytical and critical thinking skills to assess risks and make sound underwriting decisions.
10. Excellent communication skills and confidence in making decisions.
11. A keen eye for detail and a willingness to challenge processes to improve outcomes.
12. Flexibility to adapt your approach to different situations and workloads.
13. Strong organisational skills—the ability to prioritise and keep the customer at the heart of everything you do.
14. A team player who’s ready to learn, grow, and support others.
We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social, and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.
We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.
So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.