Duties/Responsibilities
Location: Hybrid - WFH /Office in Reading / Operational Sites
Salary: £55,000 per annum
Working hours: 08.00 – 16:30, Monday – Friday
Benefits: 25 Days Holiday + BH, Private Healthcare, Company Pension, Company Sick Pay, Flex Benefits (EMCOR UK discount scheme)
About EMCOR UK:
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
Role overview:
Leading the Mobile Engineering delivery across the Account with direct management of Regional Managers / Service Support Team developing a cohesive and structured approach to Mobile Self Delivery PPM and Reactive works
Hard Facilities Management
Purpose of job:
1. To lead and develop the EMCOR UK maintenance team through effective communication, training, and development, to ensure compliance across the Thames Water estate.
2. Oversee the progress of the planned maintenance and remedial works, while ensuring accurate costs and time management working with the Managed Fund Team
3. Ensuring all works are completed to the satisfaction of the customer and regulatory authorities.
4. Monitor risk through appropriate risk management including but not limited to Commercial, H&S and Operational risks, highlighting to the Head of Operations when relevant.
5. Working in conjunction with Area Managers, Supervisors and Service Team to monitor maintenance performance and to ensure continuity and compliance across the Thames Water estate.
6. Own and maintain initiatives to identify and implement ways in which services can be improved to maximise value and minimise cost, risk, and downtime.
7. Provide full end to end management of engineering processes with service delivery improvement plans and innovation in place aligned to risk management deliverables.
8. Effective use of CAFM, EMMA, AMT as per our standard operating procedure.
9. Keep up to date with new innovations in marketplace and suggest improvements.
10. Ensure that sufficient quality standards are always being maintained.
11. Ensure the contracted services are delivered to the agreed specification and standards.
12. Ensure a timely response to all requests, fully satisfying customer requirements.
13. Ensure implementation & compliance to EMCOR and Thames Water Safe Systems of Work.
14. Ensure implementation & compliance of document control.
15. Ensure all PPM, reactive and extra works are completed in line with contract SLAs, KPIs and Thames Water requirements.
16. Oversee the management of all logbooks (where appropriate) ensuring they are always up to date and compliant.
17. Lead the Account Behavioral Safety culture and drive a culture of interaction before prevention.
18. Drive a culture of engineering efficiency with reduced travel time and increased daily tool time.
19. Engagement and Support to key EMCOR stakeholders to support the service delivery to the Thames Water clients.
Management
20. To behave consistently in line with EMCOR UK’s values.
21. To always be organised and proactive, ensuring that workload is prioritised and completed.
22. To be part of the management escalation call out Rota.
23. To ensure the team have the relevant skills and competencies to complete their job effectively.
24. Ensure that the HFM training is kept compliant across the account.
25. Ensure succession plans are in place for every member of staff.
26. Ensure a sufficient AP and CP structure is in place.
27. Deputise for the Head of Operations as required.
28. To complete any other reasonable request instructed by management.
Client Management
29. To establish a consistently positive working relationship with your client and end users.
30. To ensure all applicable processes are designed and approved, to ensure operational excellence.
Commercial and Finance
31. Provide support in relation to the Managed Fund and Quoted Work processes.
32. To satisfy all contract deliverables.
33. To design and implement cost optimisation initiatives.
34. Capture and communicate any potential commercial changes and/or gaps to Head of Operations.
HR
35. To ensure that team performance is consistent and satisfactory.
36. Complete any training required.
37. Complete appraisal process in line with EMCOR UK procedure for all direct reports.