Reservations Officer
One Hatfield Hospital, part of Phoenix Hospital Group, are looking for 2 highly organised and customer-focused Reservations Officers, one on a full time basis and one on a part time basis. In this role, the successful Reservations Officer will be responsible for coordinating patient reservations and ensuring a smooth and efficient booking process for patients, consultants and internal departments.
Reporting to the Senior Reservations Officer, you will often be the first point of contact for patients and key stakeholders, so providing a professional, friendly and efficient service is essential.
Please note:
The full time position will amount to 37.5 hours per week Mon-Fri.
The part-time position will amount to 22.5 hours per week Mon-Fri. Annual leave entitlement will be worked out on a pro-rata basis.
Key Responsibilities
* Manage patient appointment and admission reservations via telephone, email and internal referrals
* Maintain consultants clinic diaries and availability
* Communicate booking confirmations and relevant information to patients
* Respond to patient and stakeholder queries in a professional and timely manner
* Liaise with internal departments and external stakeholders to coordinate reservations
* Verify patient details and insurance information where required
* Process reservation documentation and update patient records accurately
* Assist with clinic preparation, patient check-ins and general administrative tasks
* Support the wider team to ensure efficient day-to-day operations
Reservations Officer
We are looking for someone who is organised, proactive and passionate about providing excellent service.
Essential:
* Previous administration or customer service experience
* Strong organisational skills and attention to detail
* Excellent communication and interpersonal skills
* Confident using computer systems and standard office software
* Ability to work both independently and as part of a team
* Ability to manage multiple tasks and meet deadlines
Desirable:
* Previous experience in a healthcare or clinical environment
* Experience managing reservations, appointments or scheduling
* Personal Qualities Professional, positive and approachable
* Strong customer service focus
* Flexible and adaptable in a fast-paced environment
* Reliable with a strong work ethic
* Committed to maintaining confidentiality and high standards of service
Reservations Officer
About the Hospital
One Hatfield Hospital has the very latest technology ensuring that our operating theatres provide patients and employees with the very best environment to keep them safe and free from infection.
One Hatfield is ideally located for candidates around the Hatfield, St Albans, Stevenage, Watford, North London, Essex and throughout Hertfordshire and Bedfordshire.
Our Recruitment Process
At One Hatfield Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and we are proud to be an equal opportunities employer.
One Hatfield Hospital is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All staff are expected to share this commitment. The successful candidate will be required to undergo an enhanced DBS check and provide satisfactory references. They will also be subject to proof of eligibility to work in the UK.
Phoenix Hospital Group have not engaged with recruitment agencies for this position. Only applications submitted directly will be considered.
One Hatfield Hospital reserves the right to remove job adverts before the closing date.