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Role: Specialist Cleaning Services Director
Job Status: Permanent/Full-Time
Location: London/South East
Vacancy Reference: VR/05275
Role Description:
Our client, a global leader in Facilities Management and specialist cleaning services, has a fantastic opportunity for a Specialist Cleaning Services Director to join their Team. As Specialist Services Director, you will be responsible for shaping, developing and leading the specialist cleaning division, ensuring that the company continues to deliver world-class cleaning solutions. This is a strategic leadership role that requires a commercially astute and operationally driven individual who can drive efficiency, innovation and customer satisfaction while ensuring compliance with health and safety regulations. The ideal Specialist Services Director will be instrumental in leading teams, strengthening client relationships and identifying new business opportunities to support growth. This is an exciting opportunity to work for a forward-thinking, well-known company delivering first-class service solutions to customers worldwide.
Responsibilities:
* Develop and execute a strategic vision for the specialist cleaning division, ensuring growth, operational efficiency and innovation
* Identify new business opportunities, partnerships and revenue streams, contributing to the overall expansion and profitability of the company
* Build and nurture long-term relationships with key clients, ensuring outstanding customer service and retention
* Serve as the primary point of contact for high-profile contracts, ensuring contractual obligations are met and exceeded
* Oversee the day-to-day operations of the specialist cleaning division, ensuring the highest standards of service delivery
* Develop and implement standard operating procedures (SOPs) and KPIs to drive efficiency and effectiveness
* Lead, mentor and develop a high-performing team, fostering a culture of excellence, accountability and continuous improvement
* Ensure that all staff are properly trained and certified in specialist cleaning techniques, health and safety standards, and best practices, promoting a strong health and safety culture
Requirements:
* Proven leadership experience in a senior-level role within specialist cleaning services, facilities management, or a related field
* Strong knowledge of specialist cleaning techniques, health & safety compliance, and regulatory frameworks
* A track record of delivering operational efficiencies and service improvements in a fast-paced environment
* Commercial and financial acumen with the ability to drive revenue growth and cost efficiencies
* Excellent communication and negotiation skills, with the ability to build strong relationships with key stakeholders
* A passion for innovation, sustainability, and continuous improvement in cleaning services
* The ability to lead and inspire teams, ensuring high levels of motivation and performance
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