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Employee Relations Manager, Stoke-on-Trent
Location: Stoke-on-Trent, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
3
Posted:
04.06.2025
Expiry Date:
19.07.2025
Job Description:
Position: Employee Relations Manager
Location: Stoke-on-Trent
Type: Permanent
The Role
Are you an experienced HR professional passionate about employee relations and fostering a fair, consistent, and people-focused workforce? We are seeking a skilled Employee Relations Manager to join our friendly HR & OD team.
This role involves delivering high-quality, customer-focused ER services, providing professional advice on employee relations matters such as disciplinary, grievance, and attendance issues. You will help improve HR policies and practices, shaping a modern approach to people management.
You will work closely with a Senior HR Advisor, HR & OD Apprentice, and external partners to support service delivery. This is an excellent opportunity to influence change, support cultural development, and contribute to our People & OD strategy.
Main Duties and Responsibilities
* Manage employment policies and casework processes
* Facilitate informal resolutions when appropriate
* Coordinate with shared service operations and RBK requirements
* Ensure governance and management of terms, conditions, and contracts
* Handle casework, including hearings related to workforce issues and mental health wellbeing
* Identify risks related to ET claims and financial exposure
* Monitor investigation timelines and escalate delays
* Support service improvement, training, and culture initiatives
* Review and develop HR policies and operational processes
* Provide specialist HR advice across departments
* Recommend improvements and identify risks and opportunities
* Oversee formal HR casework management
Skills & Experience
* Chartered CIPD membership or equivalent experience
* Experience advising managers in unionized environments
* Strong knowledge of employment law and HR best practices
* Experience managing complex ER casework and organizational change
* Professional, solutions-oriented approach
The role may require occasional flexible working with prior notice to attend events or meetings.
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