Our Telephone Mortgage Servicearea are recruiting and are looking for chatty, helpful people who are passionate about delivering great customer service to join them!Its a fast paced, friendly and supportive environment, where every day is different! The role involves talking to lots of different people bytaking inbound calls from a diverse range of new and existing customers, helping and supporting them through different mortgage questions and queries. They can be anything fromtakinga mortgage payment to even helping someone understand if we can help them buy their first home. Taking responsibility by finding first time resolutions for our customers will be important and also supporting customer enquiries through inputting information accurately and efficiently. We have a clear passion to deliver an exceptional telephone service and achieve quality goals and measures, but thisisn'ta sales based role! Benefits: 25 days holiday a year plus bank holidays and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with matched contributions Maternity, paternity and sharedparental leave Extensivewellbeing support Life assurance (6 times annual salary) Find out more about the fantastic benefits of joining Coventry Building Societyhere We reserve the right to close this advert early if we receive a high volume of suitable applications. About you For this role youll be confidenttalkingpeople andenjoyhelping customers. Coping with pressures and problem solving will be a parts of the role so youll be a professional and committed person with a flexible, teamfocusedapproach. Youll also be passionate learning and developing your mortgage knowledge as well as beingaccurate and keen to learn so you'll have the ability to deal with our customers enquiries. To be successful in this role its essential you have: Current experience in a customer focused role,providing exceptional service on a daily basis. Excellent communication skills with the confidence to talk to lots of different people Experienceof handling more sensitive, challengingand/ orcomplex customers enquiries Good problem solving and decision making skills Desirable experience will include: Working in a telephony environment Mortgage knowledge Once we've taken you through our supportive training and you're feeling confident, you can progress through our structured accreditation programme,helping you grow in the role and increase your pay. You'll also revert to a hybridworking arrangement, bothfrom home and 2 days in our office in Binley(normally after 3-6 months of joining). Start date for the role is the 1st Decemberwith with your first 4 weeks consisting of a mixture of training and support onsite to get you taking your first calls.Our Mortgage ContactCentre operating hours are Monday to Friday 8am - 7pm and Saturday 9am - 2pm (Saturdays are typically 2 a month and a day off inlieuwill be given) About us Were one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others. Were officially recognised as a Great Place to Work and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we have shared values and an ethical approach towards our members, customers and colleagues. Were serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know youll build more than just a career with us. All together, better. Flexibility and why it matters We understand the need for flexibility, so wherever possible, well consider alternative working patterns.Have a chat with us before you apply to see what the possibilities are for this role. Proud to be a Disability Confident Committed Employer Were proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.