ABOUT THE ROLE Operating at the heart of a dynamic, high-growth business, the Credit Controller manages a substantial ledger exceeding £6 million across more than 2,000 active accounts. The environment is fast-paced and demanding, comparable to the pace found in professional services, logistics, financial services, or media, with high volumes of transactions, tight deadlines, and significant commercial impact. This role carries genuine authority and visibility. You will be a key voice in finance discussions, a trusted partner to senior stakeholders across the business, and the primary driver of cash collection performance. If you are looking for a role where your expertise is respected and your impact is felt, this is it. KEY RESPONSIBILITIES Ledger Ownership & Cash Collection Take full ownership of a complex, high-volume ledger of £6 million across 2,000 accounts, ensuring debt is collected in line with agreed terms Drive proactive outbound collection activity: calls, emails, and account reviews, maximising cash receipts and minimise aged debt Identify and resolve billing disputes, invoice queries, and payment discrepancies at pace, preventing escalation and protecting cash flow Monitor and report on collection performance, Days Sales Outstanding (DSO), and aged debt trends, presenting data-driven insight to the Finance Director Manage the escalation process for overdue accounts, including the preparation of legal referrals and third-party collection where necessary Stakeholder & Relationship Management Act as the primary credit control point of contact for senior internal stakeholders including Directors, Managers, and operational leads Build trusted working relationships across all levels of the business, influencing colleagues to support timely billing, accurate data, and client communication Partner with the billing and accounts receivable teams to ensure invoicing is accurate and issued promptly, reducing avoidable payment delays Liaise directly with client finance teams and accounts payable contacts at a senior level, managing escalated account queries with professionalism and commercial awareness Work closely with the wider finance team on month-end processes, cash forecasting, and ledger reconciliation Credit Risk & Commercial Judgement Conduct credit assessments on new and existing accounts, recommending appropriate credit limits and payment terms in line with business risk appetite Monitor client financial health, flagging emerging credit risk to the Finance Director and recommending proactive action Balance collection effectiveness with client relationship preservation, understanding when to push, when to negotiate, and when to escalate Support the implementation and continuous improvement of credit control policies, procedures, and systems Reporting & Process Leadership Produce weekly and monthly cash collection reports, aged debt analyses, and KPI dashboards for the Finance Director and senior leadership team Lead on the continuous improvement of credit control workflows, identifying inefficiencies and implementing solutions to reduce cycle times Provide mentoring and guidance to junior members of the finance team on credit control best practice Champion accurate and timely data integrity across finance systems, ensuring account records, contact details, and payment terms are maintained THE ENVIRONMENT This business operates at pace. Transaction volumes are high, client portfolios are complex, and the expectation is that you will stay ahead of your ledger rather than react to it. You will be comfortable working to competing priorities, managing your own time effectively, and communicating crisply under pressure. This role will appeal to credit professionals who have worked in environments such as professional services, staffing and workforce solutions, financial services, logistics, media, or any other sector characterised by high account volumes, short billing cycles, and commercially sensitive client relationships. WHAT WE'RE LOOKING FOR Demonstrable experience managing a ledger of comparable scale: £5 million and/or 1,500 accounts A track record of strong cash collection performance in a high-volume, fast-paced environment Confidence engaging with senior stakeholders including Directors and C-suite, both internally and externally Strong commercial instinct, you understand that relationships matter and that credit control is as much about communication as it is about chasing Proven ability to manage conflict, negotiate payment arrangements, and bring difficult accounts to resolution Experience with credit management systems and confident use of Excel for reporting and analysis Excellent written and verbal communication skills: precise, professional, and persuasive