What will you be doing?
Caring for families is at the heart of what we do.
You will lead and manage the daily operations of allocated care centres, overseeing teams, monitoring budgets, and analyzing data from previous years to ensure continuous improvement and uphold high standards of care by motivated and engaged teams.
As Funeral Operations Lead, you will implement and execute the wider funeral business plan, focusing on delivering industry-leading funeral services and achieving profitable market share growth.
Client and colleague care will be at the core of your role.
This varied role includes responsibilities for standards, fire safety, security, health & safety, and ensuring vehicles and equipment are maintained, with colleagues trained in their proper use.
We aim to meet client expectations through the preparation and care of the deceased, facilitating chapel visits, and ensuring all related paperwork is completed accurately.
You will assist in managing stock levels, ordering coffins and sundry items, and supporting the Funeral Cluster Manager to maintain care standards and conduct funerals if required.
Please note, from 1st December 2023, new joiners will be subject to a standard DBS check, and all offers are conditional on receiving a satisfactory disclosure.
How will I know if I am right for this role?
Working with our funeral teams is an extraordinary opportunity for extraordinary people.
We welcome applications from individuals with compassion, empathy, and pride in professionalism, who demonstrate care and respect in all aspects of caring for the deceased.
We seek someone with awareness and experience in the funeral industry, leadership, and management responsibilities.
Strong communication skills are essential for motivating teams and engaging with colleagues.
You must hold a full driving licence.
What is in it for me?
In addition to competitive salaries, our colleagues benefit from:
* Up to 20% discount on our products.
* Access to exclusive retail discounts, savings on days out and holidays.
* Option to buy up to an extra week of annual leave.
* Recognition programs for personal and professional achievements.
* Enhanced family-friendly policies.
* Profit-sharing through Colleague Dividend.
* Paid volunteering days.
* Charity support through Give as You Earn.
* Healthcare Cashplan for medical expenses.
* Company pension scheme.
* Free life assurance after qualifying period.
* Access to training and development programs.
* Wellbeing resources through the new colleague wellbeing campaign.
* Financial wellbeing support via iTrent Wagestream.
* Flexible working options, including 4-day weeks and hybrid work.
For more details, visit Rewards and benefits - Central Coop (careers.coop).
Everyone is welcome. We are committed to making reasonable adjustments during the recruitment process. Please specify any needs in the application form.
Who are we?
We’re Central Co-op, a Member-owned and Member-led co-operative Society.
As a member, you will own a share of the business and have the opportunity to make a positive community impact, contributing to a sustainable society alongside passionate colleagues. Learn more at www.careers.coop.
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