Dental Nurse - Operational Delivery Manager
This is an exciting opportunity for a committed and highly motivated Dental Nurse to support the effective operational delivery of our dental services. As an Operational Delivery Manager you will provide visible leadership to administrative and clinical teams, ensuring high-quality, safe and patient-centred care across in-hours and out-of-hours clinics.
You will play a key role in maintaining robust communication between staff and management, supporting the management of referrals, and contributing to the review of incidents, complaints and patient feedback.
The role will also support the planning and implementation of digital initiatives and service improvements, working collaboratively with a range of internal and external stakeholders. This post offers an excellent opportunity to influence how services are delivered and to make a real difference to patient and staff experience.
Main duties of the job
Provide day-to-day leadership and support to the dental administrative team, ensuring efficient and effective service delivery.
Promote clear, timely communication between operational, management and clinical staff, escalating issues appropriately.
Support the management of patient feedback, complaints, incidents and identified issues, ensuring follow-up actions and staff updates.
Work with the dental administrator to manage and monitor referrals in line with service requirements.
Collate and help resolve staff issues, fostering a positive and supportive working environment.
Contribute to the planning, rollout and delivery of digital and service improvement initiatives.
Attend relevant meetings and provide in-person support to staff and dentists during in-hours and out-of-hours clinical sessions
About us
At HUC, we're proud to invest in our people by offering a wide range of exciting benefits that support your personal, professional, and financial wellbeing:
Exclusive Discounts: Unlock savings on shopping, travel, and more, through Blue Light Card, Tickets for Good, and more. From everyday essentials to special experiences.
NHS Pension Scheme: Secure your future with the NHS Pension, offering peace of mind and long-term financial benefits for all our staff.
Wellbeing Support: Your health matters! Enjoy access to counselling services, personalised health plans, meditation guides, energising fitness routines, and delicious recipes to keep you thriving every day.
Recognition and Rewards: Your hard work won't go unnoticed! Celebrate your achievements with peer shout-outs, special awards, and exclusive event vouchers that show how much we appreciate you.
Financial Perks: Take the stress out of money matters with free financial advice, smart savings options through our Credit Union.
Career Growth: Build the future you deserve with our My Academy training programs, exciting internal vacancies, and regular updates to keep you in the loop with HUC news and opportunities.
Office Comforts: Stay refreshed with unlimited tea and coffee, enjoy the ease of free parking, and recharge in our dedicated relaxation areas. Plus, join in on engaging team events that make every workday more enjoyable!
Job responsibilities
For further information about this role, please see our attached Job Description and Person Specification document.
You must have full, unrestricted right to work in the UK. We are unable to provide visa sponsorships.
Person Specification
Knowledge, experience and personal attributes
* Dental Nurse registered with GDC
* Experience of managing dental teams
* Experience of working within dental teams
* Ability to communicate effectively and appropriately
* Professionalism
* Team player
* Ability to identify new opportunities and areas of service improvement
* Efficient and effective
* Self-directed and motivated
* Experience of supporting clinical teams
* Knowledge and experience of working in the OOH service
* Understanding of the local and national dental landscape
* Understanding of clinical quality and governance, policies, guidance and procedures
* Understanding of effective leadership and management techniques
* Ability to identify and resolve issues proactively
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£23,100 a yearper annum for 0.7 FTE (£33k FTE)
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