Soft Services ManagerSalary: Up to £38,000 per annum, depending on experienceWorking Pattern: Monday to FridayFor more information about careers at 14forty and our benefits please visit: Careers at 14fortyAre you an experienced facilities professional with a strong background in managing multiple soft service functions? We're looking for a hands-on leader to oversee the day-to-day delivery of a wide range of services at our client site.About the roleIn this position, you'll be the key point of contact for both our onsite teams and our client, ensuring that services are delivered seamlessly and to the highest standards. You'll coordinate activities across soft services and 3rd party contracted services, making sure everything runs smoothly and efficiently. Your focus will be on creating a workplace that is safe, welcoming, and operationally excellent.What you'll be responsible forLeading and supporting teams across soft services ensuring consistently high performance.Overseeing specialist services delivered via sub-contractors.Handling client escalations promptly and professionally, maintaining strong relationships built on trust.Ensuring compliance with food safety legislation and health & safety requirements.Managing stock levels for cleaning materials, disposables and catering supplies to guarantee continuity of service.Coordinating hospitality and event support, liaising with key stakeholders to ensure smooth execution.Organising and monitoring reactive work requests, making sure issues are resolved without delay.About youPrevious experience managing IFM bundled services including cleaning and security.Highly motivated, proactive and committed to delivering first-class customer service.Skilled at managing people and comfortable addressing performance or HR challenges.An effective communicator who can build rapport at all levels.Well-organised with strong problem-solving abilities and attention to detail.IT literate, particularly with Microsoft Office.A driver with a full UK licence, flexible to support occasional out-of-hours requirements.Hold or previously held a SIA licence.14fortyCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!