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Customer Service Advisor- Nights - Migrant Help, Cardiff
Client:
Maximus
Location:
Cardiff, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
a4b7d97fa19a
Job Views:
13
Posted:
26.04.2025
Expiry Date:
10.06.2025
Job Description:
General information
Job Posting Title: Customer Service Advisor- Nights - Migrant Help
Date: Thursday, July 4, 2024
City: Cardiff
Country: United Kingdom
Working time: Full-time
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK, we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Customer Service Advisor is required to provide an exceptional level of service to our service users, working with a variety of well-known and smaller organisations from charity, third sector, and government sectors.
You will be required to:
* Understand, support, and advise customers requiring a wide range of information, advice, and guidance.
* Provide a telephone and multi-channel support service with integrity, professionalism, and adherence to all relevant processes, procedures, and legislation.
* Comply with customer expectations.
* Ensure consistently achieving or exceeding Service Level Agreements (SLAs).
* Provide multi-channel information services.
* Deliver accurate, meaningful, and consistent information to support our customers.
* Listen patiently, empathise with callers’ situations, and convey a genuine desire to help and support.
* Maintain the Customer Records Management (CRM) system through accurate data input and record keeping, prioritising data integrity.
* Collaborate with colleagues to ensure the highest level of customer satisfaction.
* Ensure continuous service improvement, initiate, and respond to change positively.
* Conduct effective research on a range of topics to meet deadlines.
* Operate in compliance with all company policies & procedures, HR best practices, and relevant regulations including PCI, GDPR, ISO 27001, 9001, and 14001.
* Proven experience in delivering supportive services;
* Experience working as part of a team;
* Researching, collecting, and recording data evidence;
* IT literate with full knowledge of MS Office Suite and Windows-based databases;
* Plan and coordinate own workload;
* Excellent communication and interpersonal skills;
* Strong decision-making abilities;
* Ability to empathise with people at all levels;
* Ability to manage and resolve complaints;
* Emotional resilience.
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