Ericsson Cannock, England, United Kingdom
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Ericsson Cannock, England, United Kingdom
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Join to apply for the Spares and Logistics Supervisor role at Ericsson
The Spares and Logistics Manager plays a crucial role in the organization by overseeing the comprehensive management, distribution, and inventory control of spare parts, ensuring compliance with service level agreements (SLAs) and key performance indicators (KPIs) for the FSO. This position requires close collaboration with MSIP, EGI & FSO to drive the implement process. Reporting directly to the Head of Vendor Management, you will engage with Ericsson HWS teams, fostering a robust connection to enable effect & Timely spares returns. A deep understanding of FSO & HWS logistics process and the capability to manage key stakeholders' expectations is vital. You will champion continuous improvement initiatives and act as a pivotal interface between Vendor Management, Field Service Management, HWS team and MSIP Organsiation. This role demands a customer-centric approach, both within the organization and externally including the EGI Dispatch team. Effective stakeholder management is key to aligning interests, facilitating collaboration, and achieving mutually beneficial outcomes for all parties involved.
Areas of Responsibility:
Spare Parts Management:
* Locate spare part numbers or alternatives and investigate options for end-of-life components.
* Monitor and manage the return of unused spares as per contractual agreements.
* Oversee spare back order management and handle site failure notes.
Supplier Coordination:
* Attend Supplier Operational Review Meetings (ORMs) and manage vendor/ supplier relationships.
* Report issues affecting the SPM service from suppliers to Network Operations Assurance.
Asset Management:
* Utilize systems like Leo for test equipment management, including the distribution of essential health and safety equipment for site visits.
* Conduct audits and manage the allocation and distribution of centrally held units.
Stakeholder Management:
* Engage with key stakeholders to manage expectations, align interests, and foster collaboration between internal teams and external vendors.
* Actively participate in daily operational meetings with Service Management, Central Operations, and the Daily Operations Call to coordinate efforts.
Continuous Improvement:
* Identify, document, and implement process improvements to enhance service delivery.
* Support, create, and drive continuous service improvement initiatives.
* Support Central Operations in problem management strategies and contribute to the analysis of demand for strategic and tactical recommendations.
Interface and Coordination:
* Serve as the interface between Vendor Management, Field Service Operations, HWS and MSIP organisations.
* Coordinate efforts across departments to ensure seamless communication and collaboration.
* Take ownership of all actions and only Escalate where appropriate to Technical Contract leads and/or Head of Vendor Management when a suitable solution cannot be found.
* Act as SPOC for Field Test Equipment forum and support Techincal contract lead with technical requests.
Incident and Dispatch Management:
* Collaborate with the EGI Dispatch team and Incident Managers to address issues and coordinate resolutions.
* Engage with Technical Support teams to facilitate fault diagnosis and spare parts allocation.
Documentation and Reporting:
* Develop and maintain, procedural documentation, and ensure proper document storage and accessibility.
* Prepare monthly KPI reports, identify mitigation strategies for underperformance, and conduct adhoc reporting as required.
* Update SPM process documentation and distribute bulletins related to changes in the spares process.
* Run regular reports on spare parts usage and investigate process failures.
New Product Introduction (NPI) Support:
* Support NPI initiatives by maintaining operational readiness and integrating new products into existing processes.
Outcome Achievement:
* Use effective stakeholder management to ensure alignment of interests and aim for win-win outcomes that benefit all parties involved, enhancing overall
Key interfaces
* Vendor Management Team
* Ericsson Hardware Services
* FSO Customer Operations Manager
* Field and support teams in FSO
* Service management including OCM’s/ Incident Managers/Back office/Front office/MSIP
* External customers at an operational level
Education
* OND/HNC or 5 years’ experience in a mobile environment
Skills
* Proven experience in spare parts management and logistics.
* Strong analytical and problem-solving skills.
* Excellent communication and negotiation skills.
* Desriable: Knowledge or Spares supply change for the repair of Mobile operator Incidents.
* Ability to use Excel to build reporting.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: United Kingdom (GB) || Reading
Req ID: 767388
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Telecommunications
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