Are you an experienced Council Tax Officer looking for your next challenge? We’re seeking a proactive professional to join our friendly, high-performing Revenues team.
This is a fast-paced, telephone-based role where you’ll play a vital part in supporting residents with all aspects of Council Tax billing, registration, and entitlement to discounts and exemptions — ensuring every customer receives clear, accurate, and empathetic support.
Key Responsibilities:
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Handle a high volume of inbound customer calls relating to Council Tax queries
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Register new accounts and apply relevant discounts and exemptions in line with legislation
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Ensure full compliance with Council Tax regulations and local policies
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Maintain accurate records and update information using the MRI/Academy system
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Deliver excellent customer service in every interaction
What You’ll Need:
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Proven experience working as a Council Tax Officer
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Solid understanding of Council Tax legislation and procedures
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Confident and professional telephone manner with strong communication skills
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Experience using the Academy (Capita) system
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Ability to work independently and as part of a hybrid team environment
This opportunity is perfect for someone who enjoys helping people navigate complex information and takes pride in providing a high standard of service