Senior Customer Deployment Specialist
Location: UK (Remote with occasional travel to UK & Europe)
Sector: Healthcare / Medical Technology / AI
About the Company
Our MedTech client helps healthcare organisations unlock the value of AI by providing access to a broad portfolio of market‑leading imaging and operational AI solutions through a proven, enterprise‑grade technology platform. Seamlessly integrated into existing clinical systems, the platform simplifies the deployment, management, and scaling of both third‑party and custom AI applications—reducing implementation time, cost, and ongoing operational overhead for healthcare providers.
The Role
The Senior Customer Deployment Specialist plays a critical role within the Customer Operations function, leading complex customer implementations and accelerating adoption of the platform across clinical environments. This is a hands‑on, customer‑facing position requiring deep technical expertise in healthcare IT, clinical system integration, and cloud infrastructure. You will own deployments end‑to‑end, working closely with clinical, technical, and non‑technical stakeholders to ensure high‑quality, secure, and timely delivery.
Key Responsibilities
* Lead complex platform and third‑party application deployments from initiation through post‑implementation review.
* Configure and optimise deployments to meet performance, security, and customer‑specific requirements.
* Champion deployment best practices aligned with regulatory, quality, and compliance standards.
* Design and oversee enterprise healthcare IT architectures integrating PACS, RIS, EMR, AI solutions, and cloud‑native services.
* Lead implementation of HL7 v2 and DICOM workflows, with future expansion to FHIR standards.
* Share deployment learnings with Solution Architects to continuously improve delivery standards.
* Work closely with customers and partners to gather technical and integration requirements.
* Act as a trusted subject‑matter expert, building confidence through clear technical guidance.
* Maintain and support Windows Server and Linux‑based systems, ensuring platform stability, performance, and security.
* Enable seamless data exchange between imaging modalities, hospital systems, and external partners using DICOM and HL7 v2.
* Implement APIs and web services to support interoperability across healthcare systems.
* Develop and maintain scripts (Python, Bash, PowerShell) for automation, monitoring, and integration.
* Create and improve internal tooling to enhance deployment consistency, efficiency, and security.
* Respond rapidly to system issues, conduct root‑cause analysis, and implement corrective actions.
* Partner with Product, Engineering, and Customer Success teams to influence deployment readiness.
* Mentor junior team members and promote a culture of continuous improvement.
* Maintain detailed technical and deployment documentation.
* Adhere to all information security and acceptable use policies.
Essential Experience & Qualifications
* Significant experience in Healthcare IT, including enterprise software implementation.
* Degree in Computer Science, Software Engineering, or equivalent industry experience.
* Proven leadership delivering large‑scale, complex deployments.
* Strong understanding of clinical workflows and system integration.
* Experience deploying software in virtualised environments (VMware, Hyper‑V).
Technical Expertise
Microsoft Technologies
* Expert‑level Windows Server (2016+), Active Directory, scripting, and security.
Linux Technologies
* Expert‑level Linux (Ubuntu, Red Hat, CentOS) including scripting and security.
* Strong experience configuring GPU resources in virtualised environments.
Containers
* Deep experience deploying Dockerised applications using Docker and Docker Compose.
Healthcare Standards
* Strong knowledge of DICOM, HL7 v2, VNA, PACS, and RIS systems.
Web Services & APIs
* RESTful services, XML, JSON.
Cloud Infrastructure
* Hands‑on experience with AWS, Azure, or GCP (VMs, networking, security, storage).
Networking & Security
* Solid understanding of networking, firewalls, VPNs, and healthcare data security.
* Experience working in regulated industries.
Desirable
* Cloud certifications (AWS, Azure, or GCP).
* Kubernetes deployment and operations experience.
* Integration engines (e.g. Mirth, Rhapsody).
* Infrastructure as Code (Terraform, ARM, Bicep).
* Configuration management and monitoring tools.
Personal Attributes
* Strong ownership mindset with the ability to drive delivery independently.
* Excellent communication and stakeholder management skills.
* Structured, analytical, and detail‑oriented approach.
* Collaborative, curious, and committed to continuous learning.
* Comfortable managing multiple projects and priorities.
Deployments are primarily remote, with occasional travel to customer sites in the UK and Europe (historically limited).
#J-18808-Ljbffr