Job Title: Business Analyst - Reducing Operational Friction
Contract: 6 months
Rate: £300-£350 per day (Outside IR35)
Location: Fully Remote (UK Based)
We're looking for an experienced Business Analyst to join a high-impact programme focused on reducing operational friction across internal systems. This contract role is all about bridging the gap between internal admin tools and the daily workflows of commercial teams, ensuring tools work for the business, not the other way around.
Key Responsibilities
* Process Mapping: Conduct workshops with Finance and Sales teams to map current workflows and identify where the Connect admin tool causes friction or requires manual workarounds.
* Workflow Optimization: Recommend UI/UX improvements for internal tools that align with real-world business processes.
* Requirement Definition: Define clear functional requirements for the internal tool team, focused on efficiency-reducing clicks, automating data entry, and streamlining provisioning.
* Change Management: Document updated processes and support training to ensure smooth adoption of improved tools.
Experience Required
* Proven experience as a Business Analyst, ideally in SaaS or platform environments
* Strong skills in process mapping, workflow analysis, and requirement definition
* Experience collaborating with Finance and Sales teams to improve internal processes
* Comfortable documenting processes and supporting change management / training initiatives
* Data-driven and efficiency-focused mindset
This is a fully remote contract with a strong focus on making internal tools more intuitive, efficient, and aligned with business needs.