The Customer Experience & Marketing team has an exciting opportunity for two Customer Experience Learning Specialists to join the team. These roles are remote, with frequent visits to London and national travel to deliver face-to-face training.
We seek candidates who excel at building strong consultative relationships and rapport. This is a great opportunity for a passionate, self-motivated sales professional eager to work in-house and focus on upholding Barchester brand standards.
As a Customer Experience Learning Specialist, your role involves delivering effective learning solutions across Barchester Healthcare to boost occupancy by converting inquiries into permanent residency, including those on short stays.
Required skills and experience:
Experience as a Learning and Development specialist, with a focus on sales and conversion Proven growth in commercial success through learning interventions Understanding of best-in-class sales and customer experience practices in fast-paced, multi-channel environments Full UK driving license and ability to travel regularly across the UK, including overnight stays Knowledge of customer experience design and change management Role and responsibilities: Analyze current enquiry and sales processes, immersing in the enquiry to admission journey Familiarize with Customer & Resident Experience, Life Enrichment, and Customer Journey, identifying opportunities for improvement Identify key conversion points and develop training to maximize conversion rates using customer insights Support designing structured learning programs aimed at occupancy and customer experience improvements Support a digital-first approach with blended training methods, collaborating with operators to determine the best delivery methods Travel nationally as required for face-to-face training sessions Create effective learning environments with appropriate tools and systems Ensure high-quality preparation for all training sessions Integrate training modules into the Barchester Learning and Development platform and HRIS, including testing and pilots Maintain resources and materials supporting sales and occupancy success for current and future leaders Provide ongoing coaching to leaders on a one-to-one basis when needed Rewards package: Up to £48,000 per annum Generous car allowance of £6.5k Annual bonus 25 days holiday plus bank holidays Life cover Access to retail and leisure discounts Free access to medical specialists for second opinions Confidential counseling and legal services
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