Customer Care Expert
Location: Ipswich (IP3)
Salary: £14.77 per hour
Hours: Monday to Friday, 07:30 - 17:00
Start Date: Immediate
About the Role
We are recruiting on behalf of our client for a Customer Care Expert to join their busy Customer Care Centre in Ipswich. This is a temp-to-perm opportunity.
You will be a key point of contact for both new and existing customers, handling enquiries, processing hire orders, and responding to time-critical service and breakdown requests. This is a fast-paced, high-volume environment where delivering a consistently high level of customer service is essential.
Key Responsibilities
Act as the first point of contact for customer enquiries via phone and email
Process hire orders, prepare accurate documentation, and ensure attention to detail
Manage breakdown calls and service-related enquiries with urgency and professionalism
Accurately log jobs, ensuring all relevant details and updates are recorded
Liaise with transport planners, depots, engineers, and third parties to coordinate deliveries, collections, and repairs
Provide customers with clear updates, estimated times of arrival, and effective solutions
Build and maintain strong customer relationships, identifying opportunities to support business growth
Meet performance targets including call answering times and email response times
Escalate issues to management where necessary
About You
Previous experience in a customer service role within a fast-paced environment
Excellent communication skills across phone and email
Strong organisational skills with the ability to multitask effectively
Ability to remain calm and solution-focused under pressure
High level of accuracy and attention to detail
Competent in Microsoft Office, including Excel
A flexible and proactive team player
Experience within plant hire, logistics, or a service-based environment is desirable
What's on Offer
Temp-to-perm opportunity with long-term potential
Competitive salary of £32,640
Monday to Friday working hours
Immediate start available
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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