About the role Freeths is seeking a Head of Location, Facilities and Services to provide strategic leadership and operational oversight of all location, facilities and associated services across the firm. This is a senior national role with responsibility for ensuring that all Freeths offices provide a consistent, high‑quality, safe and efficient environment for colleagues and clients. The role plays a key part in supporting the firm’s brand, culture and long‑term strategy, with a strong focus on standardisation, continuous improvement and service excellence. Key responsibilities Strategic leadership and planning Develop and deliver a national facilities and locations strategy aligned to business needs, growth plans and the wider Administration Services vision. Lead space planning, property management, office design and capital expenditure projects. Ensure facilities services proactively support operational and strategic priorities. Operational management and service delivery Oversee the effective delivery of facilities services across all offices, including reception, meeting rooms, office logistics, maintenance, cleaning, security, utilities and catering support. Implement and monitor firm‑wide service standards to ensure a consistently high client and colleague experience. Drive efficient, technology‑enabled processes for facilities requests and service delivery. Consistency and experience Lead initiatives to harmonise the look, feel and operational standards across all Freeths offices. Introduce and embed standardised processes for key facilities activities to improve efficiency and user experience. Stakeholder management Act as the primary point of contact for facilities matters with Office Partners, ensuring local needs are understood and supported. Build strong working relationships with internal teams including IT, HR, Finance, Legal Department Support and Shared Administration Services. Manage and maintain effective relationships with external suppliers and service providers. Team leadership Lead and develop a national team, including regional location and facilities leads and specialist roles. Foster a high‑performing, collaborative and safety‑focused team culture. Oversee recruitment, performance management and professional development within the team. Health and safety Ensure full compliance with health and safety legislation, environmental standards and firm policies across all locations. Oversee risk assessments, safety procedures and emergency preparedness planning in partnership with specialist colleagues. Budget and supplier management Manage the national facilities budget, ensuring value for money and robust financial controls. Negotiate and manage supplier contracts, monitoring performance and service quality. About You You will bring substantial experience in leading multi‑site facilities and location services within a professional services or corporate environment. You will be comfortable operating at a senior level, influencing stakeholders across the firm and leading geographically dispersed teams. You are likely to have: Proven experience developing and delivering facilities strategies that support business objectives. Strong knowledge of facilities management best practice, including space planning, property management and service delivery. A track record of driving consistency and improving client and colleague experience across multiple locations. Sound knowledge of health and safety legislation and environmental requirements. Excellent leadership, communication and stakeholder management skills. Strong financial and commercial awareness, including budget and supplier management. A proactive, service‑focused and solutions‑oriented approach. Why join Freeths Freeths is a growing, values‑led law firm with a strong commitment to inclusion, collaboration and continuous improvement. This role offers the opportunity to shape the firm’s physical environment nationally and make a tangible impact on the experience of colleagues and clients alike. Freeths is an equal opportunities employer and welcomes applications from all backgrounds. We are committed to creating an inclusive workplace where everyone can thrive. Smart. Bold. Together. We Are Freeths. Become part of the team at Freeths. View some of our recent highlights on our website here. Do we sound like a match? If you’re someone who cares deeply, communicates openly and collaborates effectively, then we’d love to have you join our diverse, inclusive team.