Customer Service Executive Location : Stamford Salary : £25000 Hours : Monday - Friday 08:45 - 17:30 Customer Service Executive To deliver a knowledgeable and professional venue sourcing service that exceeds client expectations and maximises revenue opportunities. Day to day activities/Key responsibilities: Identify and source suitable venues that match the events requirements, including location, capacity, facilities, and budget constraints. Work closely with clients to understand their event needs, objectives, and preferences, ensuring that venue options align with their vision. Negotiate competitive rates, terms, and conditions with venue suppliers, ensuring the best possible deal for the client. Organize and conduct site visits to assess the suitability of venues, evaluating factors like accessibility, ambiance, and logistical capabilities. Maintain up-to-date knowledge of both UK and international venues, participating in FAM trips, site visits and industry expos/events. Ensure venue options align with the clients budget, providing cost-effective options. Build and maintain strong relationships with venue suppliers, ensuring reliable service and the best treatment for clients. Create detailed venue proposals, including recommendations and any considerations for the client when needed. Address any issues or challenges that arise with venues, including last-minute changes or emergencies, ensuring minimal disruption to the event. Advise on and incorporate sustainable venue options and practices, aligning with clients environmental goals. Maintain thorough records of all venue-related communications, contracts, and decisions, ensuring transparency and easy reference. Gather feedback on venue performance, contributing to post-event reviews and continuous improvement of venue selection processes. Provide regular updates to clients on venue search progress, addressing any concerns or additional requirements as they arise Key skills and experience: Excellent knowledge of Microsoft programme ie word/excel Good levels of written and spoken English Excellent customer service skills Good negotiation skills Person specification: Reliable and trustworthy Able to self-manage Flexible and comfortable with fast paced change Excellent organisation and time management skills Able to work under own initiative Ability to work under pressure Great team player Keen to self-develop A can-do attitude Unafraid of new challenges