Do you have a passion for problem-solving, an investigative mindset, and a commitment to delivering exceptional customer service? Are you experienced in software application support and eager for a new opportunity to expand your skills? If so, wed love to hear from you!
We are seeking a proactive, highly organised, and customer-focused Application Support Coordinator to manage our helpdesk operations, change control processes and provide second-line support to College staff. You will play a key role in ensuring the smooth operation of our critical back-office systems, including Student Records Management, HR/Payroll, and Finance.
What Youll Be Doing
Coordinating the helpdesk workload and ensuring timely resolution of support requests.
Investigating and resolving application support issues while keeping customers informed of progress.
Liaising with our development team to escalate and address complex technical matters.
Monitoring system trends and identifying potential issues, reporting concerns to the Head of Department.
Maintaining accurate records, including change logs, system upgrades, and configuration updates.
Communicating with stakeholders about software updates, patches, and system improvements.
What Were Looking For
Experience in delivering software application support within a professional environment.
Strong analytical and problem-solving skills with a keen eye for detail.
Excellent communication skills and a customer-centric approach.
Ability to manage workload efficiently and prioritise tasks effectively.
A proactive mindset with a passion for improving systems and processes.
Why Join Us?
Work in a collaborative and supportive environment.
Opportunity to develop your expertise with hands-on experience in systems support.
Be part of a team that values innovation, efficiency, and customer satisfaction.
If you're ready to take on this exciting challenge and contribute to the success of our team, apply today!
New College Durham offer a wide range of benefits to enhance your professional development, take care of your health and well-being and help you maintain a healthy work-life balance. On top of this, our flexible benefits scheme lets you choose from a comprehensive selection of benefits and rewards to meet your individual needs.
New College Durham offers support and benefit options such as:
Hybrid working for greater work/life balance
Family friendly policies including Flexible Working, Maternity, Adoption, Shared Parental Leave, and Special Leave
Generous annual leave package and option to purchase additional annual leave
Training, support and the opportunity to develop your professional skills, including three full days each year exclusively to staff development
Free car parking
Reduced price for gym and beauty treatments
About Us
New College Durham is a great place to work. It is a high performing and financially outstanding college. We are continually investing in new facilities and resources to benefit our students, such as our new development, T.H.E HUB.
New College Durham is one of the leading Further Education colleges in the North East and continues to be at the forefront of new initiatives, being one of the few colleges in the North East to offer all the new T-Level programmes.
We focus on providing training and education that creates the best outcomes for our students, giving them the edge in their chosen industry.
We are committed to being a fully inclusive and diverse community. Applications are welcome from all suitably qualified candidates. We particularly encourage applications from under-represented groups.
As an inclusive employer awarded the following recognitions demonstrate our commitment to our workforce/the community we serve:
Disability Confident Status
Mindful Employer
Dying to Work
Better Health at Work maintaining excellence
New College Durham have further signed up to the AOC Mental Health and Wellbeing Charter, as well as the AOC EDI Charter.
New College Durham is committed to safeguarding and promoting the welfare of children and young people, as well as vulnerable adults, we expect all staff and volunteers to be suitable to work with these groups and share this commitment.
We pride ourselves on our dedication to safeguarding all students; to do so we follow a strict vetting process whereby any offer of employment will be subject to the appropriate checks.
Before applying for a role with New College Durham it is important to note that it is an offence to do so if you believe you are a persons whom is barred from engaging in regulated activity relevant to children.
To read more information in relation to the DBS Code of Practice please see below; DBS code of practice - GOV.UK (www.gov.uk) Please note that Curriculum Vitaes (CVs) will not be accepted.
* please note the internal job title is - Systems Support Coordinator
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