The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality.
Rota
Tuesday - Friday 13:00 - 21:30
Saturday 8:00 - 16:30
ROLE And RESPONSIBILITIES
* Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures.
* Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required.
* Deliver and oversee cleaning services of classrooms, offices. Libraries, washrooms, receptions, circulation areas, and external areas.
* Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications.
* Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice.
* Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions.
* Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs.
* Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control.
* Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements.
* Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training.
* Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service.
* Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals.
* Work with the team to undertake sanitising, general, and deep-clean duties across internal and external areas, including car parks, smoking zones, showers, and leisure spaces, ensuring surfaces and floors are free from duct, litter, stains, and residual cleaning materials; replenish hygiene products.
* Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures.
* Lead on cleaning-related incidents (e.g spillages, leaks, broken glass), coordinating with Facilities Manager.
* Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling).
* Maintain excellent standards in washrooms and high-traffic areas, including proactive attendance and replenishment routines.
* Provide an approachable, customer-focused presence; handle queries and feedback from students, staff and visitors.
* Provide ad-hoc operational support to the Facilities team as required (events, moves, reactive tasks).
* Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager.
* Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement.
* Ensure all Cleaning staff maintain the highest standards of ethical and professional conduct at all times. This includes demonstrating appropriate behaviour consistent with their role.
* Accountable for campus cleanliness.
ESSENTIAL SKILLS And EXPERIENCE
* Proven supervisory experience in cleaning or facilities services within busy environments.
* Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment.
* Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards.
* Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs.
* Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records.
* Proficiency with emails, MS Office, and basic IT systems.
* Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes.
* Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards.
DESIRABLE SKILLS And EXPERIENCE
* BICSc (or equivalent) qualification/membership.
* IOSH Working/Managing Safely (or equivalent) and First Aid at Work.
* Experience in education, public-facing venues, or similar settings.
* Experience supporting waste reduction and sustainability initiatives.
Key Result Areas
* Robust cleaning operations & quality assurance.
* Excellent customer experience & stakeholder engagement.
* Fully compliant with documentation and reporting.
* High standards of health, safety and environmental management.
* Accountability for stock, equipment and cost control.