Job DescriptionSalary: £50,000 - £60,000 (negotiable DOE) + Bonus
Hours: Monday to Friday, 40 hours per week (flexible start/finish times)
Location: Derby (office based with some site travel)
Benefits: You'll enjoy a company bonus scheme, 24 days' holiday plus bank holidays, a company pension, on-site parking, annual pay rises, employee recognition and reward schemes, regular company events with monthly team meals, a Monday morning company breakfast, and access to financial, mortgage and budgeting advice.
Lead a high-performing service team in a respected, growing business, where quality, customer care and people come first.
We're seeking an experienced and commercially-minded Service Manager to take charge of a well-established service department, covering Sales, Operations and Engineering. You'll have the autonomy to shape processes, develop your team, and deliver exceptional service standards... all while driving efficiency, profitability, and client satisfaction.
This is a hands-on leadership role where you'll work closely with your team, understand their day-to-day challenges, and guide them through change and growth with confidence. You'll combine people management with commercial oversight, ensuring both the team and the business continue to thrive.
Key responsibilities include:
* Leading, developing and motivating a multi-disciplinary service team.
* Overseeing recruitment, training, performance management and HR processes.
* Driving continuous improvement in client retention, service delivery, and operational efficiency.
* Managing workflows, SLAs, risk management and departmental budgets.
* Implementing process improvements to enhance quality and customer experience.
* Reporting on departmental performance and contributing to strategic growth plans.
Requirements
* Proven leadership experience in service management, operations, or a similar role.
* Strong commercial acumen with experience in budget management and profitability improvement.
* Excellent people management skills, able to inspire, mentor, and hold teams accountable.
* Experience leading change in a growing business.
* A customer-first mindset with a focus on quality and long-term relationships.
* Ideally, an understanding of HVAC or technical service environments (not essential for the right leader).
You'll be joining a close-knit, professional team in a supportive and flexible working environment, where your impact will be seen and valued every day.
If you're ready to lead from the front, shape a department, and deliver outstanding results, apply now.
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