IT Product Support Analyst (Dynamics 365)
Join to apply for the IT Product Support Analyst (Dynamics 365) role at Historic Royal Palaces
IT Product Support Analyst (Dynamics 365)
1 week ago Be among the first 25 applicants
Join to apply for the IT Product Support Analyst (Dynamics 365) role at Historic Royal Palaces
We are a team of people who love and look after six of the most wonderful palaces in the world.
We have an opportunity for a Product Support Analyst to join our Information Technology Business Solutions Team to support the applications and the users of our Microsoft Dynamics 365 (D365) platform.
As a Dynamics 365 Product Support Analyst you will play a crucial role in supporting end users to get the most out of their applications. Along with working with stakeholders and team members to implement continuous product enhancements.
To Be Successful In The Role
You’ll be a passionate advocate of Dynamic 365’s capability, with strong analytic skills to help users solve business problems. You’ll also have significant, proven experience of:
* Supporting applications built on the Microsoft Dynamics 365 platform.
* Power Platform (Power Automate, Power Apps, Power BI)
* Demonstrating best practice in the use of Dynamics 365 applications
* Writing specifications for product enhancements
* Documenting comprehensive user requirements
* Designing test cases
* Being the contact point for users
* Problem-solving, troubleshooting and user support.
* Troubleshooting system performance issues
* Creating and maintaining comprehensive user training materials
* Explaining and communicating technical concepts to non-technical users.
* Training end users on MS Dynamics 365 functionality and helping them to extract information and present findings and insights
* Strong communication skills and comfortable in a customer facing environment.
* Working in an Agile team
If you have relevant experience working as an analyst, or in another similar role, as part of a team developing and supporting applications built on the Dynamics 365 platform, we would like to hear from you.
Benefits include:
* Hybrid working – part working from home and part working from site.
* Enhanced holiday entitlement
* Generous Employers Pension Contributions (up to 11%)
* Annual Pay reviews & Bonuses
* Critical Illness Cover & Life Assurance
* Family friendly policies and benefits
* Staff discounts and membership to all palaces
* Whilst based at Hampton Court Palace, you may be required to travel to our other London sites – project dependent.
Salary: £46,981
Closing date: 23:55pm Sunday 20th July 2025
Historic Royal Palaces is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Museums, Historical Sites, and Zoos
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