Job overview
The Royal Marsden Hospital is the largest comprehensive cancer centre in Europe with an international reputation for high quality patient care, research and education.
This administrative role will give you the opportunity to work in a vibrant and busy radiotherapy department within a team that are compassionate and dedicated to delivering high quality patient care in everything they do.
The post-holder will be primarily responsible for booking and manipulating complex radiotherapy pathways to tailor treatment requirements to the individual patient. They will also be key in communicating this complex information to patients along with preparation instructions for the radiotherapy planning process.This role will sit within a dedicated team at the Sutton site but the post holder may be asked to co-ordinate the flow for both sites of the radiotherapy department.
We are looking for an efficient and organised person with excellent interpersonal and communication skills. You will also be IT literate with an interest in healthcare. We are looking for individuals to demonstrate in their application and at interview an understanding of what working in a healthcare environment requires.
Main duties of the job
1. The post-holder will be primarily responsible for booking and manipulating complex radiotherapy pathways to tailor treatment requirements to the individual patient. They will also be key in communicating this complex information to patients – this will be in person or by phone predominantly. To do this the individual will need to collate radiotherapy referral and consent information and interpret booking needs from these. The post will be based in Sutton but the post holder will coordinate patient flow for both sites of the radiotherapy department.
2. The post holder will be required to understand the complex radiotherapy pathways and techniques and the limitations of equipment with respect to appropriate workload. The post holder must be able to communicate information to the patients so that they are appropriately prepared for their procedures.
3. The post-holder will liaise with medical, physics, nursing, clerical and support staff within the department and throughout the institution. The key working relationships will be with Superintendent Radiographers and clinical oncologists, particularly the SpRs.
Detailed job description and main responsibilities
4. Be responsible for the management of patient appointments and the patient’s information needs before treatment when a booking is made without the patient present.
5. Responsible for timely and accurate response to booking requests, supporting RT clinics for bookings.
6. Able to interpret treatment requirements for individual patients and coordinate pathway appropriately.
7. Assess all bookings for adherence to waiting time guidelines and escalate as necessary.
8. Communicate all information in relation to patient pathway as requested to patients.
9. Record any relevant contact with patient on ICW.
10. Be able to make bookings according to departmental protocols in compliance with IR(ME)R.
Person specification
Attainments
Essential criteria
11. General education to GCSE to include English & Mathematics – Grade C or above (or equivalent)
12. To have previous experience of organising and planning workflow
13. To have previous experience in dealing directly with clients
14. Previous experience of working in a time pressured environment and proven ability to manage competing demands.
15. Computer literate
Desirable criteria
16. A levels or equivalent
17. Candidates who have previous experience within the hospital environment, and particularly radiotherapy.
Special aptitudes and disposition
Essential criteria
18. Be able to comply with confidentiality requirements
19. Able to plan and prioritize work.
20. Able to use initiative and work with minimal supervision
21. Be an effective communicator across the multi-disciplinary team using both written and spoken English; including being able to manage sensitive information and to deal with anxious and demanding individuals using diplomacy and persuasion.
22. Commitment to personal development
Desirable criteria
23. Previous roles in admin and clerical support using computerized work planning or appointing systems
The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.
As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.
Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment.
Flu Vaccination – What We Expect of our Staff
At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.
The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.