Hampshire - Covering Portsmouth, Whiteley, Emsworth, Sholing, Fareham and Bishop's Waltham
Up to £35,000
Would you like to join Hyde as a Tenancy Management Officer?
What You’ll Be Doing
* Leading and resolving ASB and tenancy enforcement cases from start to finish
* Conducting investigations, risk assessments and developing clear case plans
* Managing breaches including illegal occupation, abandonment and subletting
* Supporting sensitive cases involving safeguarding, domestic abuse and vulnerability
* Preparing high-quality legal documentation and attending court where necessary
* Working closely with police, local authorities, safeguarding teams and community partners
* Maintaining accurate records and ensuring compliance with legislation and policy
* Identifying trends and contributing to service improvement and prevention strategies
What We’re Looking For
We are seeking someone with strong experience in ASB and tenancy management, ideally within social housing or a similar regulated environment.
You will also bring:
* Strong investigative and case management skills
* Confidence handling complex, sensitive and sometimes confrontational situations
* Excellent communication skills with the ability to build trust and de‑escalate issues
* Experience working collaboratively across agencies and internal teams
* A methodical and evidence‑led approach to decision making
* A commitment to delivering fair, proportionate and legally sound outcomes
* Full Valid UK Driving Licence
Benefits
* Excellent pension
* Generous holiday allowance
* Life assurance
* Flexible benefits platform
* Career development & learning support
* Volunteering days
As a Disability Confident Employer, we’re happy to provide reasonable adjustments throughout the recruitment process and in the workplace.
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