Job Title
Integrated Care Systems Manager
Function
Customer Engagement
Location
Field Based – Dorset and Somerset
Contract Type
Permanent
Salary
£40,767 with potential to rise to £47,962 over 3 years
Closing Date
Wednesday 24 June 2026
The Integrated Care Systems Manager plays a central role in supporting NHS Supply Chain’s mission by managing relationships across a high number of NHS trusts within the Dorset and Somerset region. This role exists to build strong, senior‑level partnerships, develop Integrated Care System (ICS) work plans, and coordinate internal expertise to deliver value beyond savings. Acting as the first‑line relationship owner, the postholder balances strategic long‑term projects with day‑to‑day account management, administrative coordination, and proactive problem‑solving.
Regular travel is essential, including visiting trusts, ICS stakeholders and NHS Supply Chain sites for meetings, ensuring a visible and responsive presence across the region. Through effective collaboration, influence, and customer‑focused delivery, the role helps the NHS achieve better outcomes and frees frontline staff to focus on patient care.
Responsibilities
* Develop and implement ICC level plans to deliver value beyond savings across an integrated care system, utilising a consultative approach.
* Develop strong senior relationships, co‑ordinating and structuring internal resources to support customer activities.
* Influence a complex business internally to support the goals of the customer which the Regional IC lead will co‑ordinate.
* Hold accountability and autonomy to work in partnership with customers to deliver value, whilst identifying and seeking support where required.
* Work collaboratively with colleagues responsible for other activities (such as clinical support and systems training) and co‑ordinate those activities into a single customer plan.
* Identify, manage and accelerate delivery of growth and savings opportunities for assigned territory.
* Own first‑line customer relationships.
* Work collaboratively with customers and colleagues to achieve joint goals.
* Drive value for customers.
* Hold accountability for revenue and savings KPIs within the assigned region.
Benefits
* Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.
* Annual bonus schemes, long service & colleague recognition awards.
* 27 days holiday plus bank holidays.
* Dedicated development: in‑house training, support and access to external qualifications.
* Well‑being benefits: 1 day of paid well‑being leave and free access to a 24/7 Employee Assistance Programme.
* Generous pension scheme (12% from the company when you contribute 6%).
* Flexible Benefits Scheme with options such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance and additional pension contributions.
* 2 days of paid volunteering leave.
* Access to numerous discounts via the Blue Light Card to NHS Discounts.
Required Skills and Experience
* Ability to influence senior stakeholders, both internal and external.
* Effective engagement at a broader and deeper level across the customer base while influencing a complex business internally.
* Strong internal networks and relationships to influence decisions successfully in the interests of customers.
* Advanced level of consultative selling.
* Proven track record of building effective relationships and engaging with a wide network.
* Use of a customer‑focused approach.
* Clear and effective communication skills.
* Ability to manage complexity.
* Ensuring accountability.
* Valid full driving licence (required due to travel commitments).
Our Inclusive Commitment
At NHS Supply Chain, we are committed to building an inclusive environment where difference is valued and celebrated, giving everyone the opportunity to thrive in their career. We encourage you to apply even if your experience doesn’t match perfectly with the criteria. If you need support completing the application, contact our Talent Acquisition team at careers@supplychain.nhs.uk.
We reserve the right to close any vacancy early if application numbers are high or sufficient applications have been received for shortlisting.
SCCL is a company registered in England and Wales, with company number 10881715, acting as the management function of the NHS Supply Chain.
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