Overview
On-Site Account Manager to enhance the account performance within our on-site alliance based in Rugby. Working pattern will be Tuesday to Saturday or Sunday to Thursday, however flexibility is required when adapting to the needs of the business and General Manager of the site as this may dictate working patterns.
Salary and Schedule
Salary + £30k negotiable dependent upon experience. Working hours: 08:00 – 17:00 or 09:00 – 18:00.
Qualifications
We are currently looking for an experienced Account Manager to enhance the account performance.
Responsibilities
* Deliver, Monitor and analyse KPI's
* Identify threats (competitor activity)
* Identify opportunities
* Set and meet revenue targets
* Conduct weekly service reviews
* Identify resources needed to meet targets
* Providing additional support where required
Service
* Managing and meeting the clients' expectations
* Attending meetings, training and seminars
* Providing feedback and reports in a timely manner to the client and managers
* Setting objectives for strategic implementation
* Support the branches on client driver challenges
* Supply relevant information to payroll department and branches regarding clients and new clients
* Organise inductions or assessments if required
* Complete all applicable KPI's and administration in a professional and auditable manner
Experience/Qualifications
* Desirable experience: Degree educated
* Sales customer service background
* Strong technical knowledge relevant to the logistics and transport sector
Essential Skills
* Previous experience in a similar role
* Ability to converse at all levels of internal and external stakeholders
* Exceptional admin and time keeping
* Intermediate IT skills, including knowledge of Excel, Word and Powerpoint
* Ability to learn new technology and system process
Key performance Indicators
* Presentation of account plans to senior management and clients
* Daily shift fulfilment
* Peak trading forecasting and fulfilment
* Client maintenance
* Staff Retention/Reduced attrition
* Auditable compliance
Why HG
With 22 years of experience in recruitment, HG has built a strong reputation for offering great job opportunities across multiple sectors, including transport, logistics, and healthcare. We operate nationwide, 24/7, ensuring we can match you with the right job. Join our team and discover a role that suits your skills!
HG are proud to be an equal opportunities employer and will never charge a fee for our work finding solutions.
Should you require specialist assistance to support you in this application process please contact us.
We have a zero-tolerance policy towards sexual harassment, as defined by the Equality Act 2010, and we take proactive steps to prevent it.
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