A bit about the role:
The Customer Support Administrator will be responsible for providing crucial administrative support, and maintaining a productive work environment. This role will play a crucial part in supporting the Technical, Triage and Customer care team by coordinating tasks, managing documentation, and facilitating smooth day-to-day operations.
What you will be doing:
* Carrying out administrative tasks supporting the Technical, Triage and Customer Care Teams
* Collaborate with other Keylite departments to ensure you provide the customer with the best service possible
* Ensure accurate record-keeping and communication across departments.
* Ensure that all areas of Nav are kept up to date and accurate. For example, open orders, notes for jobs.
* Assist in providing most efficient route of enquires.
* Identify opportunities to enhance internal processes which promote best practice and lead to overall performance improvement and organisational efficiency.
* Assist all teams with any ongoing projects.
* Responsible for compiling accurate monthly reports.
What we are looking for:
* Proven experience in administration
* Excellent communication skills, both verbal and written, with the ability to engage positively with internal and external stakeholders.
* Ability to manage multiple tasks efficiently and work collaboratively within a team
* Proficient in using ERP systems (preferably Microsoft NAV) and confident in maintaining accurate records.
* Attention to detail, with a proactive approach to problem-solving and process improvement.
* Ability to work collaboratively across departments and support a team-focused environment.
* Professional, friendly, and adaptable, able to handle challenging situations with composure.
* Strong IT skills, including Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).