To deal politely and efficiently with patients as the first point of contact for anyone visiting or calling the surgery. Dealing with visitors and as a member if the practice team, provide a courteous and helpful service. To ensure patient confidentiality is respected at all times and to adhere to the Data Protection Act. Making routine and emergency appointments for patient to see the doctors and nurses Checking patient details on clinical system.
Deal with requests for home visits. Answer queries with regard to results of recent tests e.g. bloods, urine or x-ray. This includes contacting the hospital(s) for these results if necessary.
Inform patients, when directed by a doctor, of the need to make a follow-up appointment at the surgery. Accurate completion of registration forms and Dealing with relevant forms and updating Medical Records and computer systems. Accept requests for repeat prescriptions, hand out completed prescriptions, cancel appointments when necessary, contact the patients (s) and re-book if required. Book patient hospital transport when required.
Contact the emergency services when necessary. Filing, photocopying and organising medical notes. Issuing of computerised repeat prescriptions. Assist in ordering and stock control of relevant stationery.
Checking and tidying of consulting rooms between surgeries and keeping waiting area clean and tidy. In the morning, open the surgery and ensure everything is ready for the upcoming session. In the afternoon, close the surgery and ensure everything is locked up properly and the alarm is set. Administrative Duties Scanning documents onto clinical system.
Other administrative duties as required and agreed. Ensure the existing patient information is correct and up to date and ensure that reception area is tidy and maintain cleanliness in the kitchen facilities when necessary. Any other relevant duties as mutually agreed.