Job Description
Customer Service Executive – Aviation OperationsShift Pattern: 4 days on / 4 days off (after 12-week training & probation) Full Training Provided
Are you passionate about aviation and ready to launch your career in a fast-paced, customer-focused environment? We’re recruiting for a Customer Service Executive to join a dynamic Operations Team supporting flight coordination and client communications.
This is a fantastic opportunity for someone with a degree in Aviation Management or a related field, who thrives in a high-energy setting and is eager to grow within the aviation sector.
What You’ll Be Doing:
* Gain a deep understanding of client needs and coordinate flight setups
* Communicate flight schedules and updates to clients
* Liaise with customers to gather documents for permits (e.g., AWB copies)
* Monitor live and ferry flights, keeping clients informed
* Escalate key issues to the commercial team when needed
* Provide AWB stock and ramp handler details
* Clarify cargo handling responsibilities and ULD arrangements
* Ensure timely cargo delivery to departure airports
* Conduct flight watch and notify clients of de-icing events
* Track ULD returns and request AWB reconciliation
* Perform other related operational tasks as required
What We’re Looking For:
* A degree in Aviation Management or related field (desirable)
* Strong understanding of aviation operations and customer service
* Excellent communication and coordination skills
* Ability to follow SOPs and work collaboratively
* Proactive, detail-oriented, and able to multitask
* Comfortable working in a shift-based environment
Why Apply?
* Full training and onboarding support
* Career progression within a respected aviation brand
* Exciting 4-on / 4-off shift pattern after probation
* Be part of a passionate, aviation-loving team!
Ready to take off? Apply now or reach out for more details