SES Business Water provides water and wastewater services for businesses across England and Scotland. Our customers include major high street retailers, supermarkets, hospitality and leisure, local and national government, NHS, independent schools, manufacturing, food processing and an international airport.
Sales Administrator & Customer Retention Specialist
We’re looking for a highly organised and customer‑focused individual to support our sales team and manage customer retention across our B2B client base.
Key Responsibilities
* Support the full sales cycle, including documentation, contracts, and onboarding handovers
* Act as a point of contact for customers and TPI partners, handling queries and ensuring excellent service
* Maintain CRM pipeline and produce sales reports and forecasts
* Provide administrative support across sales, contracts, and commission processing
* Manage customer renewals, reduce churn, and conduct retention activity
* Identify upsell/cross‑sell opportunities and handle customer accounts proactively
What We’re Looking For
* Strong understanding of sales processes
* Excellent communication and telephone skills
* Highly organised, proactive, and customer‑focused
* Confident using Microsoft Office (Excel skills a plus)
Why Join Us?
Join a fast‑paced, collaborative team where you’ll play a key role in driving customer satisfaction and business growth.
Ready to make a difference? Join us as our Sales Administrator and help create a workplace where people thrive.
What We’ll Offer
* Competitive Salary – Based on experience and skills
* Annual Bonus Scheme – Recognising company performance
* Pension Scheme – Helping you plan for your future
* Flexible Working Options – We value work‑life balance and offer flexible hours and hybrid working where possible
* Healthcare Benefits – Access to employee assistance programmes
* Employee Discounts – On various products and services
* Annual Leave – Take time to recharge with our holiday entitlement
Closing Date: 11th June 2026
We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
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