Join to apply for the Retail Advisor, 30hrs, St Helens role at Virgin Media O2.
Location: St Helens, Job Type: Part Time, Posted Date: 17-Dec-2025, Ref #: 71019.
Summary: As a Retail Advisor you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
Responsibilities
* Welcoming customers with a friendly, approachable attitude.
* Building rapport to understand their needs and recommending tailored solutions.
* Showcasing our innovative products and meeting performance goals.
* Helping to maintain an inviting and organised store environment.
Desired Skills & Qualifications
* Confidence, communication skills, and a passion for delivering great service.
* Resilience and motivation to achieve individual and team goals.
* Flexibility to adapt to different shifts and customer demands.
* An open mind, ready to learn and grow in a fast‑paced retail setting.
Additional Preferences
* A genuine interest in technology and how it can make life better.
* Previous experience in retail, sales, or customer service (not essential).
* A proactive attitude and team spirit to thrive in a collaborative environment.
Benefits
* A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
* Private medical cover through BUPA, a healthcare plan, and critical illness insurance.
* Market‑leading maternity, paternity, neonatal, and carers leave policies.
* 23 days’ annual leave, plus your birthday off, and the option to buy or sell up to 5 extra days.
* Excellent pension scheme, matching up to 10%.
We’ll set you up for success with a supportive team and tailored training during a 4‑day (30‑hour) induction within the first two weeks of your start date.
Next Steps
Following your application, you’ll receive an invite to complete an online assessment. If successful, a recruiter will call you to discuss the role in more detail.
So, what are you waiting for? This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
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