This position is permanent, full time and based in our Bangor (Northern Ireland) office.
Starting salary of £28,685 (£14.71 per hour).
Our internal progression program 'Send My Bag - Levels' is designed to encourage you to build your knowledge and become an invaluable part of our team. Each Level comes with salary progression;
Level 1 - £29,609
Level 2 - £30,880
Level 3 - £33,421
Our aim is for you to achieve Level 3 by the end of year three.
Shifts:
The normal working hours for this shift will be; Monday - Thursday, 6pm - 2am and Friday, 5pm - 1am.
As an Evenings / Night Shift worker you will not typically be expected to work before 5pm or after 9am.
This role is paid a higher salary than our day shifts as from time to time you will be required to provide cover for full overnight shifts such as 10pm - 6am, Sunday - Thursday.
You could also be moved into a full overnight shift for a longer period of up to 6 months if we are short staffed.
For any period when you are moved to a shift which starts 10pm or later you will be paid an additional supplement of £1.52 / hr.
Your contract will be for 37.5 hours per week, consisting of 5 x 8hr shifts including a 45 minute break.
Requirements
While it is not mandatory and all applications will be considered, we are particularly interested in candidates who can demonstrate a track record of working evenings and overnight.
With over 100,000 reviews averaging 4.6 / 5, we are the highest reviewed service of our kind worldwide and this has been achieved through providing the highest level of customer service.
A typical day will require you to speak with our customers and courier partners via phone, respond to emails and handle live chat enquiries. As you progress in your role you will be given additional tasks and training.
As a technology-based business, our customer service team consists of less than 50 colleagues. We are a business where you will help and support our customers globally, whilst knowing everyone you work with.
Successful candidates will be able to demonstrate the following:
* A professional yet friendly and engaging way with customers.
* The ability to construct well-written emails and live chat responses in good time.
* An excellent telephone manner allowing them to speak clearly with international customers and couriers by phone.
* The ability to think on their feet and remain calm under pressure – (this is not a script reading role, problem solving will be necessary).
* Why a night shift is suitable for them.
GCSE Maths & English grades A - C is a minimum requirement, while A-levels grades A - C or an undergraduate degree is preferred.
Experience with PCs on a day-to-day basis is required, successful candidates will be working with our in-house software to manage active orders on the service. Training will be provided however it is important that candidates have previous experience in this area and their application should reflect this.
As part of the interview process candidates may undertake several short tests including, typing, spelling & grammar.
Equality Statement: We are an equal opportunities employer and welcome applications from all suitably qualified persons. Should you be invited for interview, if you require any reasonable adjustments please let us know at that time.
Benefits
Health and Well being
Benenden Private Healthcare
Including;
* 24/7 GP Helpline
* 24/7 Mental Health Helpline
* Medical Diagnostics
* Medical Treatment
* Physiotherapy
* & much more
Please visit Benenden directly for more information.
Free Annual Eye Test
Working Environment
On site car parking with FREE electric car charging
Our new Bangor office is built and equipped for purpose; from state of the art sound dampening, to multi-point adjustable chairs and free tea & coffee only a few feet from any desk:
Nights Out & Sponsorships
In recent years our team has enjoyed many good nights out including Cabaret Supper Club and VIP suites in the SSE Arena for shows such as Michael McIntyre and Kevin Bridges.
As sponsors of Ulster Rugby, Belfast Giants, Bangor FC and the Northern Ireland Senior Men's and Women's football teams, there are also opportunities throughout the year to claim tickets to local sporting fixtures.