About the Role
DUTY MANAGER – M&S SIMPLY FOOD, BIRMINGHAM NEW STREET STATION.
Pay Rate: £13.61 per hour (+ £1.50 for shifts between midnight and 6 am, bringing your rate to £15.11 per hour). Part-time and Full-time opportunities, working flexibly weekdays, weekends and bank holidays.
Key Responsibilities
* Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
* Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
* Coordinate team efforts. You'll oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
* Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
* Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
* Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.
Qualifications
* Previous experience in a similar role is essential.
* At least 1 year of experience working as a supervisor/manager in a similar high-volume hospitality or retail role.
* Must be 18 years of age or older to perform certain tasks or work on certain shifts and to handle and serve alcohol.
Shift Times
* Shift times are scheduled between 4:30 am and 12:00 am.
Benefits
* 75 % discount on your meal while on shift.
* Employee discounts up to 50 % (including 20 % off on alcoholic beverages) at various SSP brands and franchises across the UK.
* Friends and Family App: 20 % discount across our Catering, Whistlestop and Urban Express units (T&C apply).
* Continuous growth: access award‑winning training, apprenticeships (dependent on location) and development programmes including the Duty Manager Development Programme and Chef Academy.
* Colleague rewards: shopping discounts, GP appointments, 24/7 helpline, financial and wellbeing support for you and your loved ones.
* Health and wellbeing support: Retail Trust, flexible working, comprehensive family‑friendly leave.
* Culture: diversity and inclusion support networks such as LGBTQ+, Women’s Network, Neurodiversity, Disability and more.
* Activities: Barista Competition, Millie’s Cookies Ice Off Challenge.
* Financial support: pension plans, life assurance, share incentives scheme, Cycle to Work scheme, competitive pay rates and more.
We want you at SSP
Feel like you could belong at SSP? Apply now and start the best part of your journey as a Duty Manager!
Equal Opportunity Employer
SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
#J-18808-Ljbffr