Field Service Engineer
The purpose of this Field Service Engineer is to support the technical needs of Philips Imaging customers and customer service partners. In this role you will work both individually and as part of a wider team to install, maintain and repair our wide range of technologically advanced imaging equipment.
This is a general X-ray focussed role for the immediate term though Image Guided Therapy may be added to your scope in due course.
The successful candidate would ideally be based in the Newcastle, Durham or Darlington area.
Responsibilities
* Operating at an advanced technical level to provide expert advice and solutions to our customers and colleagues.
* Providing field based and remote technical support to customers and colleagues in line with relevant training and experience.
* Carrying out corrective, preventative, installation and field change order activities on complex healthcare systems.
* Diagnosing mechanical, hardware and software system failures using established procedures and information.
* Determining most cost effective repair/solution to minimize customer downtime.
* Actively participating in an ongoing rotation with the Field Service Engineer team, providing customers with direct remote support in a 5 by 7 working pattern.
You are part of a regional team of collaborative Field Service Engineers who are expected to work to the highest standards to ensure first class service is delivered to our customer base whilst ensuring Quality & Regulatory standards are adhered to in this heavily regulated industry. You will report directly to the District Service Delivery Manager for the North East.
Qualifications
* HNC (NVQ Level 3 or higher) or Degree in Electro-engineering or equivalent highly desirable.
* Experienced logical problem solver with ability to work independently.
* Experience in carrying out corrective and preventative works for Imaging Systems devices and equipment desirable.
* The ability to process knowledge across multi-modality and diverse product ranges.
* Recognise new technologies and adapt to daily challenges.
* Deliver high levels of customer service.
* Competent in IT/Network diagnosis, system connectivity or Remote service desirable.
* You are currently living in a convenient location to service the Newcastle, Durham and Darlington area.
Due to the role working in the healthcare environment, a standard DBS (Disclosure and Baring Service) criminal record check will be required for this role.
Benefits
A challenging, innovative environment with great opportunities for you to explore. Our benefits are very competitive and designed around your preferences. From a competitive salary, car or car allowance as well as an incentive scheme, and access to career development opportunities; a career at Philips comes with all sorts of wonderful benefits.
We are recognised as a Disability Confident employer in the UK and are proud to be part of the Armed Forces Covenant & Mental Health at Work Commitment. We welcome all applicants including those from minority backgrounds, LGBTQIA+ and individuals living with a disability.
We are committed to fostering a flexible work environment that is conducive to personal and professional growth and encourage open discussions around flexible working options to ensure we tailor a working arrangement suitable to individual needs while aligning with business goals. If you have specific flexible working requirements, please feel free to discuss these with your TA Consultant.
#J-18808-Ljbffr