As the Digital Project Manager at IndependentHealth Group (IHG), you will take a leading role in shaping and delivering our digital transformation roadmap. Acting autonomously and proactively, you'll manage the full project lifecycle for a range of digital and IT initiatives, ensuring they align with strategic objectives and deliver high-quality services for patients. You'll collaborate closely with clinical, operational, business intelligence, and external partners to drive digital innovation and ensure effective, timely project delivery.
Main duties of the job
1. Programme Oversight & Governance
2. Risk & Issue Management
3. Stakeholder Engagement & Communication
4. Leadership & Team Development
5. Professional Development
About us
Established in 2004, Independent Health Group (IHG) has been dedicated to providing high-quality, patient-centred care closer to home. With a strong commitment to delivering outstanding healthcare in the community, we have spent the past 20 years building a reputation for excellence, innovation, and compassionate service. In 2022, our dedication to patient care was recognised with an Outstanding CQC rating, a testament to our quality and commitment.
At IHG, we offer an alternative to traditional hospital settings, ensuring our patients receive personalised care with continuity and convenience. Our services are based on short waiting times, specific appointment slots, and one-to-one clinician continuity, creating a seamless and supportive experience for every patient.
Our teams work in a supportive, flexible environment, where patient contact remains at the heart of everything we do. We operate Monday to Friday, with no evening or bank holidays, allowing for a healthy work-life balance. We strive to accommodate flexible working arrangements that support our staff’s professional and personal needs.
At IHG, we are committed to innovation in healthcare delivery, providing an opportunity for professionals to develop their skills, contribute to the growth of an exceptional organisation, and make a real impact on patient care. If you're passionate about delivering outstanding healthcare in a setting that values both patients and staff, we'd love to welcome you to our team.
Job responsibilities
1. Lead digital and IT projects from initiation to completion, ensuring successful outcomes and smooth transitions into business-as-usual operations.
2. Define project scopes, objectives, and deliverables in partnership with senior stakeholders.
3. Develop and maintain comprehensive project plans, managing timelines, budgets, resources, risks, and benefits.
4. Produce and maintain key project documentation including business cases, initiation documents, technical specifications, and post-project evaluations.
5. Manage supplier relationships to ensure value for money and alignment with IHG’s priorities.
6. Maintain oversight of the broader IM&T programme, ensuring alignment with strategic goals and managing interdependencies across projects.
7. Support the development of a Project Management Office (PMO) to standardise project methodology and improve governance across the organisation.
8. Champion best practices in project management and foster a culture of accountability and continuous improvement.
9. Proactively manage project risks and ensure robust mitigation strategies are in place.
10. Maintain a service continuity plan and oversee incident and issue management related to digital systems and services.
11. Escalate risks and issues as appropriate and ensure timely resolution.
Stakeholder Engagement & Communication
1. Build strong relationships with internal and external stakeholders, ensuring effective communication and engagement throughout the project lifecycle.
2. Represent IHG and the COO in meetings, steering groups, and procurement processes.
3. Deliver clear and compelling presentations and updates to stakeholders at all levels.
Leadership & Team Development
1. Provide leadership to project teams, including direct and indirect line management of project staff and temporary resources.
2. Act as a deputy chair for the IT and Information Governance Steering Group.
3. Role-model IHG’s values and contribute to a culture of excellence, staff engagement, and innovation.
4. Research emerging technologies and industry best practices to inform project planning and execution.
5. Propose enhancements to policies, SLAs, and digital services based on insight, audits, or customer feedback.
6. Contribute to shaping IHG’s long-term digital strategy and service improvement initiatives.
Professional Development
1. Maintain up-to-date knowledge of project management methodologies and relevant digital trends.
2. Undertake training and development to continuously enhance personal skills and project leadership capabilities.
Person Specification
* The ability to work co-operatively with senior teams, external agencies and to develop effective working relationships.
* Quality focused with an innovative approach, the ability to solve problems and implement action plans.
* Able to work on own initiative, but aware of own limitations and recognises appropriate stages of escalation.
* Able to work under pressure and remain calm.
* Keen to develop and able to identify own learning needs.
* Flexible and adaptable to change.
* Collaborative and willing to work with/through others.
* Master's degree in project management or other relevant area or equivalent qualification.
Qualifications
* Formal project management qualification (PRINCE2 Practitioner or MSP Foundation) or ability to demonstrate substantial experience and success in delivering projects.
* Degree level or equivalent experience (relevant to role).
* Master's degree in project management or other relevant area or equivalent qualification.
Experience
* Knowledge of managing complex, strategic projects or areas of complex working practices.
* Experience of working within the NHS or Healthcare organisation and working with clinical and administrative staff.
* Knowledge of Change Management.
* Experience of translating business requirements into information/system requirements, and producing other documentation associated with the implementation of IT/Digital systems. E.g. Business Cases.
* Experience of managing a project team.
* Working with colleagues at all levels including clinicians.
* Experience of affecting change in an organisation with no direct line management responsibility.
* A good understanding of the application of information and IT systems to support patient care.
* Knowledge of business change process analysis and design techniques.
* Experience of supporting clinical and non-clinical colleagues in IT/Digital change processes.
* Teaching and presentation skills.
Abilities / Skills and Personal Attributes
* Fluent user of Windows-based desktop productivity software, including Word Processing, Spreadsheet, Database Management and Presentation tools, Microsoft Project.
* The ability to communicate, written and oral, Quick to learn and understand new material Enthusiasm for new technology while maintaining people centered approach.
* Ability to plan and organise complex digital programmes of work for self and others, some of which will be ongoing and may require adjustment to accommodate changing demands and situations.
* Working knowledge of implementation of Robotic Process Automations (RPA).
£53,000 to £60,000 a yearPlus 5% Annual Discretionary Bonus
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