Top Tips for Job Application Forms
Once you have successfully found a position you wish to apply for, you need to make sure your application does you justice and provides you with the best possible chance of getting an interview.
This means reading the job description and person specification and taking time over your application demonstrating your skills and experience.
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Job overview
***INTERNAL APPLICANTS ONLY***
This role will be based within the PALS (Patient Advice & Liaison Service) on the County Hospital site. PALS sits within the wider patient experience team which includes volunteering and interpreting services. The patient experience team forms part of the wider quality and safety team.
The PALS team act as an initial point of contact for receiving patient, carer and family enquiries regarding NHS services as well as feedback on WVT services. The PALS team signpost and liaise with wider hospital teams as required. Enquiries may be received by email, telephone or face to face and are logged as utilising the Ideagen Healthcare Guardian feedback module.
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To receive, acknowledge and accurately record concerns, compliments and feedback from patients, carers and visitors to the Trust, listening to concerns raised, acting quickly to liaise with Trust staff to facilitate early resolution where possible. To provide impartial non-clinical advice and information to patients, carers and visitors to the Trust supporting frontline problem-solving and signposting as appropriate.
To promote the Patient Advice and Liaison Service throughout the Trust ensuring that information about the service is widely available and up to date to ensure service users are aware of the routes they can use to engage with and feedback to the Trust.
Working for our organisation
Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire University NHS FT, George Eliot Hospital NHS Trust and Worcestershire Acute NHS Hospitals Trust.
Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.
We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care wed want for our family and friends.
More than 3,000 people work for the Trust they tell us its a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.
We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.
Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."
Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time.
Detailed job description and main responsibilities
For more information about the role and responsibilities please see the attached job description and person specification.