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Main area Administration Grade Band 3 Contract 7 months (Fixed Term) Hours Part time - 22.5 hours per week Job ref 828-PROVIDE3553
Employer Provide CIC Employer type NHS Site Braintree Community Hospital Town Braintree Salary £24,625 - £25,674 per annum Pro-Rata Salary period Yearly Closing Today at 23:59
Job Overview
We have an exciting opportunity for an experienced, Senior Administrator to join our MSK Physio Team.
To undertake efficient and courteous communication with all who contact the Physiotherapy Outpatients Service. The post holder will provide data inputting and report cleansing, management of clinical diaries, processing, support in clinic cancellations at short notice, make appointments and provide administrative support to the Team Lead and Clinical Manager.
Main duties of the job
This is not an exhaustive list. Full duties on the job spec.
* Provide comprehensive administrative support for the MSK Physio team and have specialist knowledge of this service
* To undertake efficient and courteous communication, maintaining good working relationships, with all who contact the Physiotherapy Outpatients Service
* Collect information over the telephone from patients referred to the service to support the triage process.
* To support in the completion of referrals over the telephone for those patients who are unable to complete self-assessments.
* To register referrals where needed and make appointments using SystmOne, managing general appointment bookings for all staff working in the Physiotherapy Outpatients Service.
* Book, cancel, reschedule appointments and ensure appointments are utilised to maximum capacity.
* To complete discharges and managing waiting lists on delegation from the service lead to support in keeping accurate data.
* Answering queries, progress chasing, task-related problem solving and resolving issues for clinical/medical staff or patients and providing non-clinical advice or information to others.
* Data inputting into clinical and administrative systems (PARIS/SystmOne) and data bases and ensuring data quality/accuracy and producing reports where required.
Working for our organisation
Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.
We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people’s homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.
A Highly Respected, Award Winning Health And Social Care Provider. We Expect Our Staff To Demonstrate And Uphold Our Values At All Times:
Vision: Transforming Lives
Values: Care, Innovation and Compassion
Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.
Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+, Ethnic Minority and Men’s Networks.
We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.
Detailed Job Description And Main Responsibilities
Please see Job Description for full details. If you have any questions that you would like to ask, please contact Chris Coldicott (Service Operational Lead) on 07580911898
Person specification
Qualifications
Essential criteria
* RSA3 or NVQ level 3 in Business Administration or equivalent work related experience
Experience
Essential criteria
* Experience of working with public and have an understanding of customer service and how to implement effectively
Desirable criteria
* Experience of working in a health / social care setting
Skills
Essential criteria
* Competent IT skills - Microsoft Outlook including Outlook
Desirable criteria
* Experience of working with Systm One
Circumstances
Essential criteria
* Ability to travel between Provide bases
Skills
Essential criteria
* Excellent interpersonal and communication skills, oral, verbal, written and electronic
FURTHER INFORMATION:
How will we contact you?
* All correspondence for this post will be by email or text messaging. Please register for text messages on your TRAC account. Applicants are advised to check their email accounts regularly to ensure that email filters are set to allow our mails.
* As we often have many applicants for jobs at Provide, we regret that we will only be able to contact those external applicants who are shortlisted for interview. Therefore if you have not heard from us within 2 weeks of the closing date, then please assume you have not been shortlisted for interview on this particular occasion. Internal candidates who are unsuccessful can seek feedback from the recruiting manager.
* If you wish to contact the Recruitment Team, please do this via provide.recruitment1@nhs.net
* If you wish to contact the Recruiting Manager about the vacancy/role or for feedback after interview, their details are provided within the advert.
Checking progress on your application?
To check progress on your application, please log into your TRAC account. We aim to keep you updated on the status of your application as soon as we can.
Closing Date
Provide reserves the right to close this vacancy at any time or bring forward the closing date should it have an overwhelming response. We therefore encourage an early application to ensure consideration for this post.
Professional UK clinical registration required for the role?
If we require you to hold UK professional clinical registration to undertake a role we appoint you to, Provide will pay for your registration during the first year of your employment.
COVID-19 Vaccination
Provide CIC continues to encourage all colleagues to ensure they have been double vaccinated and received a booster vaccination.
We recognise taking the vaccine provides the best defence against COVID 19 for our patients, service users, customers, fellow colleagues, and their families.
Anti Fraud
Our staff have been trained in 'Anti-Fraud' and will use technology to examine identity/immigration documents.
Disability
If you have a disability and need assistance or more time to complete your application or attending interview, please contact a member of the HR Services Team on 0300 3030 2661 or provide.recruitment1@nhs.net.
Work Trials
Please check with your local Job Centre Plus to see if you are eligible for a Work Trial. If you are interested in trying this job first, please contact the HR Services team and we can help you make the arrangements with the Job Centre and the Recruiting Manager.
We are committed to equal opportunities, flexible working practices and the National Living Wage.
Successful Applicant:
You will be required to bring all your documentation to your interview to show the recruiting manager and again at your pre-employment appointment with the Recruitment Co-Ordinators.
The information that you provide will be treated confidentially. If you fail to provide all of the information, Provide may not be able to fulfil our contractual obligations to you or may be prevented from complying with our legal obligations.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Part-time
Job function
* Job function
Health Care Provider
* Industries
Hospitals and Health Care
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