Overview
Position: Technical Writer
Work Hours (Client): 9am - 5pm EST (40 hours/week)
Pay Range: 1,500 - 2,000 USD/month (varies based on skill set and experience level)
Location of Search: South Africa, Philippines, Latin America, or Any Region
Work Location: REMOTE
Type of Contract: Independent Contractor
Company/Client Overview
The Company is a next-generation no-code and AI platform specifically designed for building complex, regulated healthcare applications.
We are seeking a highly resourceful and independent Technical Documentation Writer to take ownership of our client-facing knowledge base. You will be responsible for translating complex product features into clear, actionable how-to articles for our users.
Responsibilities
* Draft, structure, and publish high-quality "how-to" articles and technical guides for an Enterprise SaaS audience.
* Leverage AI tools to brainstorm, draft, and refine documentation to maintain a high velocity of content production without sacrificing accuracy.
* Partner closely with Product and Engineering teams to understand new features, database structures, and product updates before they go live.
* Organize and maintain our documentation center in Archbee, ensuring all content is searchable, logical, and up-to-date.
* Own the process from the initial "new doc" phase to ongoing updates as the product evolves.
* Simplify complex technical concepts (CRMs, low-code logic, and database interactions) for a variety of user personas.
Minimum Requirements
* Language requirement: Excellent English Communication and Written Skills
* Education: Bachelor's Degree (ideally)
* Experience: 3+ years of related experience
* Proven track record in technical writing specifically for Enterprise SaaS products (e.g., CRMs, ERPs, or low-code/no-code platforms).
* Expert-level ability to use AI content generation tools to accelerate the writing process and improve content clarity.
* A foundational understanding of software development and databases. You don\'t need to be a developer, but a basic programming background is highly preferred to understand our product\'s inner workings.
* Professional experience with documentation/knowledge base software (Archbee, GitBook, ReadMe, or Zendesk)
* A self-starter who can navigate a product independently, find answers through research, and produce results with minimal hand-holding.
* Exceptional command of the English language with the ability to write in a tone that is professional, technical, yet highly readable.
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