Overview
This is a desk-based sales role focused on managing and growing a portfolio of mid‑market customers (typically 50‑249 employees). Youll own a defined account base of around 100 business customers, building strong relationships, identifying opportunities, and proactively selling BT solutions that help customers grow and operate more effectively. The role is phone‑led, with success coming from strong engagement, consistent activity, and ownership of your pipeline and targets.
Responsibilities
* Manage a portfolio of approximately 100 mid‑market business accounts as the main point of contact.
* Proactively sell over the phone, identifying upsell and cross‑sell opportunities within existing accounts.
* Build trusted relationships with decision‑makers, often MDs or senior leaders.
* Own forecast and performance, working towards weekly and monthly sales targets.
* Maintain your own CRM, pipeline, and time management, with autonomy to run your account base effectively.
* Work closely with internal teams (billing, back‑office, specialists) to deliver for customers.
* Navigate internal processes to ensure deals progress smoothly and customers have a positive experience.
Qualifications
* Desk‑based / inside sales experience with an account‑management background.
* Experience working to sales targets and forecasts.
* Organisational and administrative skills.
* Comfortable managing CRM systems and internal processes.
* Ability to work autonomously, prioritise effectively and manage time well.
* Resilient and comfortable navigating complexity.
Desirable Skills / Experience
* Experience selling into SMB or Mid‑Market customers.
* Telecoms, connectivity, or technology sales exposure.
* Experience managing customer relationships across the full lifecycle.
Company Overview
With over 180 years of heritage, BT Business is a B2B powerhouse serving 1.2 million business customers in the UK. We are a leader in secure connectivity and collaboration platforms for businesses of all shapes and sizes, from large national brands and government departments to sole traders and start‑ups. BT values diversity, inclusion, and the positive impact of digital inclusion.
Benefits
* 50% on‑target bonus.
* Access to an online private GP 24/7 for you and your immediate family.
* Market‑leading paid carers leave with up to 2 weeks off.
* Equalised maternity, paternity, and adoption leave – 18 weeks full pay and 8 weeks half pay.
* Discounted EE and BT products, including mobile and broadband.
* Market‑leading pension scheme – 5% from you and 10% from us.
* Holiday purchase scheme.
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