Company Overview
Platned is a rapidly expanding ERP and IT Consulting Services company with a global presence, headquartered in the UK. We specialize in serving clients utilizing IFS ERP systems and provide comprehensive solutions to help them maximize their investment and achieve their business objectives.
Role Overview
As an IT Business Analyst (Service and Maintenance) at Platned, you will take on a leadership role in providing expertise, implementing solutions, and ensuring client satisfaction. This position involves leading teams, mentoring junior and intermediate consultants, and taking ownership of critical client engagements.
Key Responsibilities:
* Lead the definition and implementation of business process improvement projects within IFS ERP system.
* Analyse workflows, business processes and applications to enhance, automate and expedite process improvements.
* Review, analyse, evaluate, and prepare business requirements documents.
* Translate business requirements into functional and non-functional specifications whilst documenting the workflow and converting the same into IT specification documents.
* Create test cases and conduct testing.
* Training users on the use of application systems and processes.
* Analyse data reporting requirements within a business process and facilitate report development and validation.
* Document and develop application system configurations and procedures and create other necessary documentation.
* Deploy and configure mobile applications on Touch Apps Server including Aurena native mobile work order.
* Lead projects to interface disparate information systems such as FSM, quoting, supplier portals and other ERP systems with IFS to achieve the highest levels of effectiveness and business success.
* Prepare and deliver presentations related to business systems, assessments and recommendations.
Requirements
* Educational qualification: degree level (business, accounting, management, computer information systems, mechanical/aerospace engineering, or a related program)
* Minimum 9 years of experience implementing and supporting IFS Service Management
* Minimum 9 years of experience implementing and supporting the IFS Document Management Solution
* Ability to analyze the business portfolios and provide consultancy for service management, supply chain management (ASC, Automotive Supply Chain), manufacturing, and foundation 1 configurations.
* Working Knowledge of IFS Vehicle Information Management (VIM)
* Working knowledge of other IFS modules and integration of Service Management with other modules
* Experience in deploying and implementing an IFS Mobile Work Order Aurena Native solution with related configurations.
* Ability to understand SQL and write complex queries. Familiarity with PL/SQL and other IFS development tools.
* Ability to create functional product designs at varying levels of complexity and depth per customer requirements
* Experience configuring IFS with custom objects.
* Working knowledge in IFS Administration
* Working knowledge of IFS Report Designer and SAP Crystal Reports
* Flexibility to travel across various client locations within and outside London and willingness to work at the client's site.
Desired Skills
* 3+ years of experience implementing/supporting IFS Field Service Management.
* Experience with FSM Configurations, Integrations and Mobile Configurations.
* Experience with IFS Native Mobile Configurations and Integrations
* Experience with IFS PSO (Planning and Scheduling Optimization) Integrations and Configurations.
* Strong Interpersonal, influencing skills, effective Presentation skills and ability to communicate concisely.
* Service-orientated attitude, proactive thinker, networker, information seeker and a team player
Job Types: Full-time, Permanent
Pay: £37,000.00-£40,000.00 per year
Benefits:
* Company pension
Work Location: Hybrid remote in Gerrards Cross SL9 8BQ
Reference ID: BA/IFS-08/2025