Opens in a new window Opens an external website Opens an external website in a new window
This website utilizes technologies such as cookies to enable essential site functionality, as well as for analytics, personalization, and targeted advertising. Cookie Policy
Get in touch: 0845 121 0802* info@reliancehightech.co.uk
Why Us
Accreditations & Awards Frameworks Our Team Our Partners Vision and Values Our Clients
Our Services
Installation Services Maintenance Services Monitoring Services Lone Worker Protection Reliance Elevate
Our Sectors
Healthcare Data Centres Logistics Corporate Public Services Utilities Education Infrastructure Criminal Justice and Police
Cloud Case Studies Events
News & Blogs
News Blogs Newsletter
Contact Careers
Customer Service Desk Coordinator
< Back to careers
Closing Date: December 31, 2026
Do you want to join a team of outstanding and dedicated individuals within one the most dynamic and forward-thinking companies in the security and lone worker industry?
If your skills, ambition, and ethos match our values below – call us.
Role
We are looking for a Customer Service Coordinator to provide outstanding Customer Service to our clients to work within our Customer Service Centre based in Bracknell. The role is varied and fast paced whilst equally rewarding working on your own and with the team to resolve issues. This is a full-time role Monday – Friday 40 hours a week with varied shifts between 8.00am and 6pm.
Reliance High-Tech is the UK’s largest independent integrator of security solutions. It is trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise.
Unique in the industry, Reliance High-Tech combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business.
The team at Reliance High-Tech draw on their considerable IT expertise and sector experience to serve organisations across a wide range of industry sectors that require advanced, bespoke security solutions and the highest-level security clearances.
For more information about our business, visit
Your Responsibilities
The role involves.
* Handling customer queries both telephone and email in a timely and accurate manner to meet contractual SLA’s.
* Managing a team of multiple engineers and regular partners to conduct reactive service calls and preventative maintenance visits in an efficient manner.
* Categorise and resource the correct engineer for reactive calls based on skills set and proximity to work location.
* Contact clients to book service visits considering specific job and access requirements.
* Responding to internal emails promptly and efficiently
* Updating Job Logic with latest status and notes accordingly
* Raising and sending orders for required equipment as requested by engineers to complete fault calls.
* Producing Client dashboards weekly/monthly
* Raise orders to third-party suppliers for support agreements and for specialist subcontractors.
* Provide support to the Customer Service Desk Administrators to ensure timely quoting or procurement of parts to rectify fault calls
* Perform all duties professionally, promptly, and efficiently.
* Act as an ambassador for the company
* Complete any other duties requested by your line manager to allow operation of the service desk.
Your Competencies
The role requires the candidate to have
* Excellent communication skills – both written & verbal
* Computer literate with good knowledge of MS Office applications especially Excel and similar
* Excellent time management and organisational skills
* Team player who is willing to learn and drive initiatives forward.
* The ability to work under pressure and meet Customer SLAs is essential.
* Ability to prioritise workload.
* Calm under pressure.
* Desire to provide a good level of service to our clients.
* Knowledge of UK geography
Your Profile
Customer Service experience is desirable, the successful candidate must be enthusiastic, willing to learn and have a positive approach. The role will suit someone who is team orientated, self-motivating and success driven.
To express an interest in this role please send your CV and a covering letter to ***email_hidden***. All job candidates will be screened to BS7858 to meet Reliance High-Tech’s vetting standards.
To express an interest in this role please send your CV and a covering letter to careers@reliancehightech.co.uk. All job candidates will be screened to BS7858 to meet Reliance High-Tech's vetting standards.
* Home
* Why Us
* Our Services
* Case Studies
* News & Blogs
* Contact
* Corporate Social Responsibility
* Carbon Reduction Plan
* Reliance Protect
* Sitemap
Protecting your people, assets and reputation
0845 121 0802*
info@reliancehightech.co.uk
* Calls to 0845 numbers cost 2p per minute plus your phone provider’s access charge
Designed & Produced by HMA
Cookie Policy Modern Slavery Statement Terms and Conditions Privacy Policies Accessibility Statements