Strategic Account Manager (FinTech SaaS)
đź“Ť Hybrid (London HQ)
Salary: ÂŁ80,000 - ÂŁ85,000 + ÂŁ50,000 OTE
Join a well-established enterprise in the FinTech Space!
A high-growth enterprise SaaS business is hiring a Strategic Accounts Manager to join its expanding Customer Success team. This is a remote role supporting a portfolio of high-value enterprise clients, with a strong focus on retention, renewal, and revenue expansion.
You’ll manage a small number of strategic accounts, working closely with senior stakeholders to ensure long-term value, increased platform adoption, and continued commercial growth.
The Role:
* Own and manage 10-14 enterprise accounts valued at approximately ÂŁ500K ARR each
* Managing an average order value of ÂŁ150,000 dealing with established financial organisations
* Drive customer retention, renewals, upsell, and cross-sell opportunities within existing accounts
* Act as the primary post-sale relationship owner, following the Sales handover
* Deliver a high-touch, bespoke customer experience tailored to each client’s needs
* Identify opportunities to increase spend and expand usage across the platform
* Partner closely with Sales, Product, and Support teams to ensure customer success and commercial outcomes
* Maintain a proactive, sales-driven mindset while delivering exceptional customer service
What’s in it for You?
* Competitive Base Salary Upto ÂŁ80,000!
* Joining a Hyper-growth Software Scaleup!
* Pension Plan & Salary Sacrifice Arrangements
* Healthcare benefits - medical insurance, dental insurance and vision plans & Life Insurance
* 25 days annual holiday entitlement
What We’re Looking For:
* 3+ years’ experience in Account Management or Customer Success within a SaaS environment
* Proven experience working with enterprise customers and complex stakeholder groups, managing a smaller number of high-value accounts with deep, consultative relationships
* Experience with enterprise SaaS deal sizes averaging ÂŁ150,000+
* Strong commercial acumen with a clear focus on renewal and expansion revenue
* Articulate, energetic, and confidence whilst engaging senior-level clients and personnel
* Comfortable balancing customer advocacy with revenue responsibility
This is an opportunity to join a scaling enterprise SaaS organisation where Customer Success plays a critical role in revenue growth. You’ll have ownership, autonomy, and the chance to work closely with high-profile clients while progressing your career in a commercially focused Customer Success function. If this is something you see yourself pursuing, get in touch ASAP!