ICT Service Desk Technician (1st Line)
VolkerWessels UK
VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground‑breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure.
Are you a tech‑savvy problem‑solver with a passion for helping people? Do you thrive in fast‑paced environments where no two days are the same? If so, we want to hear from you!
We're looking for a dynamic and proactive Service Desk Technician (1st Line Support) to be the frontline hero of our ICT support team. With over 2,000 users across 100+ locations, your work will make a real difference‑every single day.
Responsibilities
* Providing first‑line support via phone, in person, and onsite at our head office
* Logging and managing support tickets in our ITSM system with clarity and precision
* Troubleshooting and resolving issues quickly, aiming for first‑time fixes
* Escalating complex issues with detailed documentation to ensure smooth handover
* Delivering exceptional customer service to colleagues and external partners alike
* Contributing to team meetings and continuous improvement initiatives
* Sharing knowledge and best practices to help the whole team grow
* Getting involved in exciting ICT projects and supporting wider service desk duties
About you
* Demonstrable experience in a similar role within a service desk or contact centre environment
* A natural flair for providing great customer service and clear communication
* Strong organisational skills and a collaborative approach
* A proactive mindset and genuine enthusiasm for technology
If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us.
Why work with us?
VolkerWessels UK operates through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That's what our business is about, that's how our people find satisfaction in their jobs.
Benefits
* Competitive annual leave and an additional day off on your birthday
* Option to buy additional annual leave
* Private medical care
* Pension
* Life Assurance
* Cycle to Work scheme
* Shopping and restaurant vouchers, rewards, and discounts
* Training and development opportunities – comprehensive skills‑based training
* Family‑friendly policies including enhanced maternity benefits
* Employee Assistance Programme
* Mental health, physical health, and financial support
* 24/7 Virtual GP service
Fairness, inclusion and respect
We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive.
Additional information
Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries be directed accordingly.
VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore drug & alcohol screening is mandatory for all.
Job details
* Seniority level: Entry level
* Employment type: Full‑time
* Job function: Information Technology
* Industries: Technology, Information and Internet
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