Customer Success Manager: Volunteer Manager Trainer
TeamKinetic is a web-based volunteer management platform that empowers organisations to connect, engage, and retain volunteers effectively. We are dedicated to making volunteering easier, more rewarding, and impactful for communities worldwide. The platform enables organisations of all sizes to manage their volunteer programs, track impact, and build stronger relationships with their volunteers.
Position Overview
TeamKinetic is seeking a passionate IT‑literate trainer with strong communication skills to join our team. The successful candidate will play a key role in training system administrators and supporting Customer Success. This involves leading standard training courses, running specialised masterclasses, and ensuring that clients maximise the value they get from the TeamKinetic platform. As a trainer, you will guide our clients to succeed with our platform and help them create impactful volunteer programmes.
Key Responsibilities
* Design and deliver training programmes for different aspects of the TeamKinetic system.
* Deliver training to new system administrators and other users.
* Monitor customers’ success and support those who are struggling with additional training.
* Assist users who need additional support using the system.
* Conduct specialised masterclasses on advanced topics such as volunteer retention, engagement strategies, and optimising platform features.
* Develop and update training resources (manuals, video tutorials, FAQs, guides) tailored to different client needs.
* Provide post‑training support, assist with technical issues, and troubleshoot user difficulties.
* Build strong relationships with clients, proactively identifying and addressing training needs.
* Collect feedback and insights from training sessions to enhance future training content, delivery methods, and client success strategies.
* Stay up to date with new features, product updates, and best practices in volunteer management.
Qualifications
* Communication Skills: Excellent verbal communication skills, able to engage and educate diverse audiences in an accessible and motivating manner.
* Technical Skills: Comfortable learning new software tools quickly; general IT knowledge; familiarity with learning management systems (LMS), customer success tools, or CRM platforms is a plus.
* Organisational Skills: Strong project and time management skills, able to manage multiple training sessions and client requests simultaneously.
* Problem‑Solving: Strong analytical skills with the ability to diagnose issues and provide solutions to improve the customer experience.
* Team Player: Able to collaborate effectively with cross‑functional teams, including Customer Success, Product Development, and Support.
* Competitive salary based on experience.
* Opportunities for professional growth and development.
* The chance to make a real difference in volunteer engagement globally.
Location
Office-based, Manchester.
Seniority Level
Entry level
Employment Type
Full‑time
Industry
Non‑profit Organization Management
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