Community Support Officer (Maternity Cover) - Ebley Mill - StroudReference: REQ0181Description: Fixed term 8 month contract - Maternity CoverThis is an exciting time to join Stroud District Council’s Community Services Teamas we take bold steps to modernise our services and deliver them in a more connected, community-focused way. From upgrading our analogue Careline equipment to a new digital solution, to embedding asset-based community development across our work, we’re committed to helping people live safer, healthier, and more independent lives.About the roleAs aCommunity Support Officer (Careline Digital Switchover), you’ll play a vital role in supporting the delivery of our careline digital service switchover.You’ll work closely with internal teams and residents to:Implement the digital switchover for our Careline service.Review and improve processes and procedures to enhance service accessibility.Maintain and update customer databases.You’ll be part of a small, dedicated team that values innovation, collaboration, and community impact.About youYou’ll have experience of working in an environment that requires attention to detail, excellent communication skills and will be passionate and enthusiastic about delivering exceptional customer service whilst working under pressure. You’ll have a sound knowledge and experience of:· Careline products and services· You will be highly motivated and community focused.· You’ll be able to use your own initiative to solve problems.For an informal discussion, please contact Louise Myatt Communities Development Officer or Hannah Drew Communities Development Manager on 01453 766321 or community.services@stroud.gov.ukWe will interview as and when, candidates apply, who match the vacancy criteria. Please be aware the vacancy may close sooner than the date stated.Please note this is a temporary contract up to 8 months.In exchange for your expertise, experience and enthusiasmwe provide a fantastic, sector-leading range of staff benefits. Please click here for more information:https://www.stroud.gov.uk/jobs-and-careers/benefits-of-working-for-usIt is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian and other minority ethnic backgrounds, and people with disabilities.Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacanciesStroud District has an energy unlike any other place. To find out more about what makes our place, our people and our businesses so special, please follow the link to our dedicated website:Stroud District – The Natural PlaceRegion: Location: Ebley Mill - StroudSalary: GBP27,711 per annumPackage: -Excellent pension scheme - Flexi Working Scheme - Hybrid working approach - Employee Wellbeing Offer - For more information please see the benefits section on our websiteContractual hours: 37Basis: Temporary